|
Ted Karlsalr
|
March 26, 2015 at 3:47 pm
For several day I didn’t have any registration and finally one of the client called and said that he had problem registering. I tried to register for one of our workshops and notice these issues:
If you select to pay by credit card, everything goes fine and at the end the ticket status is on pending and neither admin nor clients get any notification. the money does not transfer.
If you select Paypal again everything is greyed out and you can not select any payment option
PLEASE HELP as site is live and deadline for some tickets are as close as March 28
|
|
Lorenzo Orlando Caum
|
March 26, 2015 at 3:57 pm
Hi Ted, what payment processor are you using for card payments?
Also, is your software up to date?
https://eventespresso.com/wiki/ee4-changelog/
—
Lorenzo
|
|
Ted Karlsalr
|
March 26, 2015 at 4:01 pm
Thank you Lorenzo, I use Mijerh gateway and it was working very good till before the last 2 EE updates and my software is 4.6.17. Please help
|
|
Lorenzo Orlando Caum
|
March 26, 2015 at 4:09 pm
Hi,
Do you have a link available to an event page?
—
Lorenzo
|
|
Ted Karlsalr
|
March 26, 2015 at 4:12 pm
Here is a link and the password is redacted – Event Espresso support team – LOC
|
|
Lorenzo Orlando Caum
|
March 26, 2015 at 4:20 pm
Hi, are you using or were you recently using any caching services or are you using a web host that offers built-in caching services?
—
Lorenzo
|
|
Ted Karlsalr
|
March 26, 2015 at 4:25 pm
No I don’t use any caching plugin and as far as I know the hosting company does not use them neither I can ask them to be sure.
|
|
Lorenzo Orlando Caum
|
March 26, 2015 at 4:29 pm
Who is the host?
Also, I removed the password and URL that was shared. Does the password work for you?
—
Lorenzo
|
|
Ted Karlsalr
|
March 26, 2015 at 4:46 pm
Thank you so much. The host is a private company in Vancouver BC Canada. Triple I Web Solutions. The password works for me, first letter is in Capital. I just checked the website again and everything seems to work just fine!!!!
|
|
Lorenzo Orlando Caum
|
March 26, 2015 at 4:53 pm
I figured it out. There was an extra number at the end of the password.
I’m taking a look at the site now.
—
Lorenzo
|
|
Ted Karlsalr
|
March 26, 2015 at 4:54 pm
You are awesome!
|
|
Lorenzo Orlando Caum
|
March 30, 2015 at 2:26 pm
Hi, I didn’t spot any errors while completing a registration (test via Chauncey Ryan). However, I did notice that the transition from step 1 to step 2 in registration checkout took longer that expected.
Are you using any redirection plugins?
—
Lorenzo
|
|
Ted Karlsalr
|
March 30, 2015 at 2:31 pm
Thank you Lorenzo for testing the site. I don’t use any redirection plugin other than Mijerhe
|
|
Lorenzo Orlando Caum
|
March 31, 2015 at 10:45 am
Hi Ted, could you try briefly testing with only Event Espresso running to see if the registration process speeds up?
I did not see any errors but I did notice that it takes some time to load the next step in the registration checkout page.
—
Lorenzo
|
|
Ted Karlsalr
|
March 31, 2015 at 11:21 am
Thank you Lorenzo. I tested and it was a fraction faster. But I need some of those plugins.
Thanks
|
|
Lorenzo Orlando Caum
|
March 31, 2015 at 12:28 pm
Hi, I would check with your web host to see if they have some options for a faster server.
—
Lorenzo
|
|
Ted Karlsalr
|
March 31, 2015 at 12:30 pm
Thanks I will contact them.
|
