|
fjmcmidwest
|
November 12, 2013 at 12:38 am
On the page where it says Please Choose a Payment option, there is a huge space underneath that title. You’d have to scroll down a while before you find the payment options, which are PayPal and pay by check.
1. How can I reduce the unwanted spacing?
2. It seems there may be missing graphic elements at the pay-by-check option.
3. I don’t want to force people to open a PayPal account. I seem to recall there is a way to offer the option of buying a ticket without having to sign up with PP. Any thoughts?
The event page I’m working on is here: http://www.midwestregionfjmc.org/event-registration/?ee=1
|
|
Dean
|
November 12, 2013 at 1:29 am
Hi,
1) The theme is changing the default formatting of the content and as such it is adding in extra paragraph and break HTML tags to hidden elements such as comments and hidden inputs. The best way to deal with this is to stop your theme from changing that content.
You could try wrapping the main [ESPRESSO_EVENTS] shortcode in raw tags, e.g. [raw][ESPRESSO_EVENTS][/raw], but this will only work if the theme supports raw tags.
Other than that you would need to remove the offending function that is causing the issue, which will look something like this http://www.wprecipes.com/disable-wordpress-automatic-formatting-on-posts-using-a-shortcode and should be located in the functions.php file, though it may not be.
If necessary you may need to refer to the theme developer.
2) There is no icon for the Cheque option. You could add one with CSS if you wish.
3) It’s via your PayPal account, a quick Google search suggests that “To turn the feature on or off, simply log in to PayPal, go to Profile, click ‘Website Payment Preferences’ under the Selling Preferences column and tick the yes/no box under PayPal Account Optional.”
|
|
fjmcmidwest
|
November 12, 2013 at 2:43 am
Hi, Dean, thanks for the very quick response. The theme I’m using is Twenty Ten with little to no modification, so I’m thinking it’s unlikely that the theme is causing this problem. Also, the unwanted extra space is about 450px high, and it’s only happening in one place (Please choose a payment option) so, again, I doubt that the theme is the problem.
The source code shows a lot of lines like this:
<input type=”hidden” name=”zip” value=””/><br />
Also on the same page, near the Check options area, there are two awkward empty boxes. Please refer to the screenshot:
https://docs.google.com/file/d/0B1hUZRikYG6pM0xYT0ZNZEpqMDg/edit?usp=drivesdk
Is that really the way it’s supposed to look in a default WP theme? I’m hoping that on closer examination you might have some additional suggestions that don’t have me editing core theme files.
(Thank you for the advice re: PayPal. The option is buried deep under “my selling tools/website preferences” and is apparently only available to users who have confirmed their email addresses.)
|
|
Dean
|
November 12, 2013 at 6:00 am
Hi Jonathan,
“Is that really the way it’s supposed to look in a default WP theme? ” Absolutely not. We do all our testing using the default WordPress themes as a base, so we know how the plugin behaves with these themes and this is not correct behaviour.
The issue you are seeing is normally associated with a theme modifying the output, as discussed above so it is strange to see it in a default theme.
Is it possible to get your login details in order to look into this? I want to examine the theme functions file in particular.
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level and FTP details are appreciated.
“Thank you for the advice re: PayPal” No problem, PayPal settings are always fun to find… one day they may make the site easier to use.
|
|
Josh
|
November 12, 2013 at 1:03 pm
Hi Jonathan,
It turns out that it’s the Shortcodes Ultimate plugin that’s causing the issue, but adding the raw tags like this worked around the Shortcodes Ultimate issue:
[raw][ESPRESSO_EVENTS][/raw]
|
|
fjmcmidwest
|
November 13, 2013 at 3:08 am
Josh, thank you, I should have thought to troubleshoot my issue by disabling plugins.
Your solution worked. Thanks!
|
