Support

November 23, 2015 at 9:36 am

Hi Karen,

The steps that I shared in your prior support post is the fastest way to pinpoint the source of a conflict on a WordPress site:

https://eventespresso.com/topic/payment-methods-blank-screen/#post-177314

In another support post, you shared that the memory was low on the site.

Could you let us know if this issue resolves itself after the memory has been raised?

Thank you

—
Lorenzo

November 23, 2015 at 10:06 am

Hi Karen,

Was the memory increased by the webhost or was it raised through the wp-config.php file?

Also, when you originally installed Event Espresso, was it done through the WP dashboard or manually uploaded?

—
Lorenzo

November 23, 2015 at 10:16 am

Okay thanks. There may be a chance that a connection was dropped during the manually transfer which would result in an incomplete install.

Could you deactivate and remove Event Espresso and then download a new copy through your account and then reinstall through the WP plugins screen?

Thanks

—
Lorenzo

November 23, 2015 at 2:55 pm

Hi Karen,

Could I take a look within the admin please?

If you could provide both WP-Admin login details and FTP details using this form:

https://eventespresso.com/send-login-details/

I’ll take a look at this.

November 23, 2015 at 9:16 pm

Hi Karen,

It looks like someone or something went through and deleted all of the capabilities that grant access to the administrator for accessing the payment method settings. I installed the Members plugin by Justin Tadlock, added the capabilities like ee_payment_method_paypal_standard and so on, and the payment methods are now no longer blank.