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Karen
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October 2, 2015 at 5:03 pm
I just recently migrated to new hosting and since the migration when I click on Payment Methods in the Even Espresso left menu, the Payment Methods screen is blank.
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Tony
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October 5, 2015 at 4:15 am
Hi Karen,
Do you have the Stripe Add-on Installed?
There are 3 dependencies for Stripe which are cURL, JSON and MBSTRING. These must be enabled on the server for Stripe to work.
If you temporarily disable Stripe does the payment screen now work?
If not can you enabled WP_DEBUG and see if any errors are being thrown on the whitescreen please.
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Karen
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October 5, 2015 at 3:51 pm
Hi Tony, Stripe is not activated. At this point we are just using basic Paypal.
Can you explain how to enable WP_DEBUG?
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Karen
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October 5, 2015 at 3:53 pm
BTW Lorenzo helped with a previous issue where the event espresso link wasn’t showing up in the left nav: https://eventespresso.com/topic/support-key-not-working-event-espresso-not-showing-in-left-navmenu/
Could this be a related issue?
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Josh
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October 5, 2015 at 4:24 pm
There are a number of guides that explain how to enable WP_DEBUG. You’ll need to FTP in and edit your wp-config file. I recommend following this guide because it shows how to log the errors instead of displaying them, which is a good idea if it’s a live site:
https://www.elegantthemes.com/blog/tips-tricks/using-the-wordpress-debug-log
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Karen
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October 6, 2015 at 5:06 pm
Ok I installed WP_DEBUG and I was able to view the error logs using the the Log Viewer plugin.
Not sure what I’m supposed to do with the logs? What should I be looking for?
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Josh
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October 6, 2015 at 10:19 pm
Hi Karen,
You first refresh the payment methods page, which will trigger the error, and the last errors that get added to the log after you refresh the payment methods page will be the error you’re looking for.
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Karen
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October 7, 2015 at 2:34 pm
This error has shown hundreds of times, not sure if its related to Payment Methods?
[07-Oct-2015 20:29:43 UTC] PHP Notice: The called constructor method for WP_Widget is deprecated since version 4.3.0! Use
__construct()
instead. in /home/coding4treasure/public_html/wp-includes/functions.php on line 3457
Only other errors I see in the logs are:
[07-Oct-2015 20:28:14 UTC] PHP Notice: Trying to get property of non-object in /home/coding4treasure/public_html/wp-content/plugins/landing-pages/modules/module.metaboxes.php on line 16
[07-Oct-2015 20:28:14 UTC] PHP Notice: Trying to get property of non-object in /home/coding4treasure/public_html/wp-content/plugins/landing-pages/modules/module.metaboxes.php on line 706
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Josh
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October 7, 2015 at 3:43 pm
Those are PHP notices, which do not cause a white screen. The error you’re looking for would be a fatal error. If you’re not seeing a fatal error in the logs that points to the Event Espresso plugin, there may be some error suppression on the code that’s throwing the error, or something like the server runs low on memory and stops before an error can be logged.
If it’s a memory issue, then making more memory available will help. You can follow this guide to increase the memory available:
http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
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Karen
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October 7, 2015 at 4:20 pm
Hi Josh,
To be clear it is not a perfectly white screen – the tabs in payment methods still show up as does the wordpress nav overall – its just that there is no content in payment methods under the Payment Methods tab. The Settings & Logs tabs do have content.
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Tony
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October 8, 2015 at 3:47 am
Hi Karen,
Could you take a screenshot of what you are seeing please?
You’ll need to host the image somewhere and post the link here, we have a few suggestions here:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Karen
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October 9, 2015 at 4:24 pm
Here’s what it looks like:
http://www.codingfortreasure.com/?p=1256
http://www.codingfortreasure.com/?p=1257
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Tony
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October 12, 2015 at 5:04 am
Hmm, that’s strange.
Can you go to Event Espresso -> Help & Support.
Does that page load correctly?
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Karen
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October 16, 2015 at 4:13 pm
Yes that page loads fine. Wondering if one of you might log into my site and take a look. This is getting urgent as I have people signing up for classes that I’m charging for and I need to modify the payments settings ASAP. Thank you!
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Lorenzo Orlando Caum
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October 18, 2015 at 4:15 pm
Hi, this may be a conflict with another plugin on your site as I see an Event Espresso widget appearing while the general content on the page is missing. Could you try the following test which will take approximately 5 minutes?
Login to your WP dashboard. Then go to Plugins.
Now open a new tab for your WordPress dashboard. This will allow you to quickly switch between this tab and the other one for your plugins screen.
Then go to the tab has your plugins screen and deactivate all plugins. Now reactivate only Event Espresso. Switch to the other tab and then go to Event Espresso –> Payment Methods.
Does the screen load without any issues?
If so, switch back to the tab for your plugins screen and then reactivate a few plugins. Now switch to the other tab which has the Event Espresso payment methods screen and refresh.
Repeat the last set of steps above until you run into the issue again.
—
Lorenzo
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