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Railpromo
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March 3, 2016 at 5:30 am
Dear team,
I’m encountering problems with the payment methods om my EE4 power ticket site.
iDeal/Mollie and PayPal Standard work fine.
PayPal Pro gives an error (CVC not entered), but the popup to enter information doesn’t show – you directly get this error message.
Stripe doesn’t do anything, the Proceed button from EE4 greys out and that’s it.
See http://www.panoramarail.nl/blog/events/prr-20160401/
Is this a familiar issue?
It only happens with these two payment methods; the other two work fine.
Best,
Luc
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Lorenzo Orlando Caum
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March 3, 2016 at 6:58 am
Hello Luc,
We’ll need them enabled to inspect the errors since they have different checkout flows.
Thanks
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Lorenzo
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Railpromo
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March 3, 2016 at 6:59 am
Done!
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Lorenzo Orlando Caum
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March 3, 2016 at 7:53 am
Hi Luc,
Stripe and PayPal Pro are both onsite payment options. Mollie iDeal and PayPal Standard are offsite.
The onsite payment methods should be loading a form to collect the billing information, but that isn’t appearing and I’m not seeing it in the page source.
Could you temporarily deactivate all plugins and then reactivate Event Espresso 4 and re-test?
It should then show.
Then reactivate a few plugins at a time and retest again.
If you site is really busy then I would start with plugins that may have been recently added to your site or plugins that may be specifically loading during registration checkout such as the email optin plugin.
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Lorenzo
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Tony
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March 3, 2016 at 8:02 am
Hi there,
This is actually being caused by your custom CSS.
Your page has this:
.spco-payment-method-info-dv {
display: none !important;
}
Which is hiding the billing form shown by the PayPal Pro payment method (and any payment method)
You’ll need to remove that from your custom CSS, onetone-main-inline-css?
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