Support

May 6, 2016 at 9:58 am

Thanks for checking for a JavaScript error. Can you deactivate the Query Monitor plugin, then clear the debug.log file in the wp-content folder, then reload the Payment Methods settings page. After the Payment Methods Settings page reloads, are there any new errors captured in the debug.log file?

May 9, 2016 at 4:08 am

Where you have enabled WP_DEBUG in wp-config.php, use this:

define( 'WP_DEBUG', true ); // Or false
if ( WP_DEBUG ) {
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
}

That tells WordPress to log the errors bu not display them on the screen. If you want to display them on the screen as well, use:

define( 'WP_DEBUG', true ); // Or false
if ( WP_DEBUG ) {
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', true );
    @ini_set( 'display_errors', 1 );
}

The define( 'WP_DEBUG_LOG', true ); is what tells WordPress to create and store the errors within debug.log.

Also, do you have additional payment methods enabled on your site, for example do you have the EE4 Stripe payment method activated?

If so can you disable the additional payment methods so we can troubleshoot this. Once disabled check if the payment method page loads.

May 9, 2016 at 8:24 am

Possibly, yes.

Can you go to Event Espresso -> Messages -> Settings.

Find the Invoice messenger (should be in the active messages within the HTML section)

Drag that over to the Inactive messengers – http://take.ms/uqybx

Now again reload the payment methods. Does it load now?

May 9, 2016 at 11:21 am

Hi Jonathan,

Could you try a re-install of the plugin?

Deactivate and remove Event Espresso through WP-admin –> Plugins. Then download a new copy from your EventEspresso.com account page here:

https://eventespresso.com/users/jonathanyoung/#ee4-downloads

Next, upload and activate the zip through WP-admin –> Plugins.

Does the payments methods screen then appear?

Also, are you noticing any strange behavior with any other screens?

—
Lorenzo

May 9, 2016 at 5:55 pm

Hey there Jonathan,

We reached out privately via your support token.

Could you take a look at that feedback from Tony and share feedback via the email?

Thanks

—
Lorenzo