Support

Home Forums Event Espresso Premium Payment information not loading on Thank You page

Payment information not loading on Thank You page

Posted: September 30, 2015 at 7:13 am


Jane Donovan

September 30, 2015 at 7:13 am

Hi.

I recently did an upgrade to 4.8.12p and 4.8.13p on my staging site, it now appears that the payment details are missing from the Thank you page after selecting the Bank Draft option. Also, the View Confirmation Receipt button does not work. I’ve tried this in Google Chrome and in incognito mode, also happens in Safari.

We are currently running the 4.8.11p on our production server.

Please advise.

http://media.e-ma.org/ee4/ee4-thank-you.png


Josh

  • Support Staff

September 30, 2015 at 8:50 am

Hi Jane,

Can you post a link to the staging server so we can investigate? Thank you.


Jane Donovan

October 1, 2015 at 7:10 am

Hi, thanks for the reply.

The following link is password protected, what is the best way to send you the details?
http://beta.e-ma.org/ema-conference-2015/registration

Regards.


Lorenzo Orlando Caum

  • Support Staff

October 1, 2015 at 10:26 am

Hi Jane,

Please send us an email to the address below and include a link to this support post:

support [at] eventespresso.com

Thanks


Lorenzo


Josh

  • Support Staff

October 28, 2015 at 3:06 pm

Hi Jane,

The very latest update to Event Espresso 4 includes a fix for the payment information on the thank you page where the siteURL does not match the blogURL.

The support post ‘Payment information not loading on Thank You page’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso