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Giovanni Zuccaro
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March 2, 2014 at 10:07 am
Hi there.
We’ve just bought EventEspresso v4, but we are totally unable to configure payment gateways. They’re showing up blank page from the administration panel, as you can see from this screenshot: https://www.dropbox.com/s/8jo3lp4bzarcyba/event-espresso.jpg
We’ve already tried to uninstall and reinstall, with no success. Any other idea?
Thank you!
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Dean
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March 3, 2014 at 1:04 am
Hi,
In Chrome please right click on the page and press inspect element, then go to the Console part and see if there are any errors showing – http://take.ms/IRYVY
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Giovanni Zuccaro
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March 3, 2014 at 8:23 am
Hi Dean. We tried, the box is clean. No errors showing up in the JS console.
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Tony
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March 3, 2014 at 8:45 am
Hi Giovanni,
I’d like to take a look at the install if possible?
If so could you please send temporary log in details using this form:
https://eventespresso.com/send-login-details/
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Giovanni Zuccaro
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March 3, 2014 at 8:49 am
Hi Tony!
We’ve uninstalled. Do you want us to reinstall or we can leave the reinstallation to you too?
Thank you so much!
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Giovanni Zuccaro
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March 3, 2014 at 8:51 am
Sorry..we’ve uninstalled..EventEspresso only 🙂
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Tony
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March 3, 2014 at 8:56 am
If you could re-install and then if the problem persists send me log in details that would be great.
I can do a little troubleshooting and see if I can see the cause. It is likely a plugin conflict (as this is the first we have heard) in which case I can report this to the developers who can work on a fix.
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Giovanni Zuccaro
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March 3, 2014 at 5:23 pm
Reinstalling is causing a little bit of stability problems: pages take a lot of time to load and we cannot let it happens on the live and stable website.
I think we’d opt for another event plugin. 🙁
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Josh
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March 3, 2014 at 6:14 pm
Hi Giovanni,
That’s up to you. If you’d like we can troubleshoot this and get you up and running. Please let us know.
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Giovanni Zuccaro
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March 6, 2014 at 1:56 pm
Hi Josh!
Sorry to say. Event Espresso is a perfect companion for event management, as we’ve seen from the demo, but we have no time to test and debug on the live site.
We have to move to another solution or find another way to manage our small events.
Do you know where we can request a refund?
Thank you!
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Josh
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March 6, 2014 at 2:07 pm
Giovanni,
Before you do that, can I send you a copy of Event Espresso that has the payment gateways configuration screen issue fixed?
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Giovanni Zuccaro
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March 6, 2014 at 2:54 pm
Ok, let’s try Josh!
Thanks. 🙂
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Josh
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March 6, 2014 at 4:44 pm
Hi Giovanni,
Okay it’s sent. You’ll need to deactivate the old version, remove it, and install the version I sent.
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Giovanni Zuccaro
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March 8, 2014 at 3:10 am
Hi Josh. Thank you for your version. We confirm that now it’s working and we’ve been able to test it live with actual configuration.
We have a little compatibility problem with our template framework..we cannot use template layout builder in the event custom post type.
This is a big issue on http://www.direzioneostinata.it as we already have organized content starting from avia framework.
We’ll try with Kriesi to integrate the page builder, if it will not be possible, we have to move forward to a refund request.
Thanks again for your support, it just confirms our first impression of a great product and team.
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Josh
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March 10, 2014 at 10:43 am
Hi Giovanni,
One way that you may be able to use the theme’s custom template builder for an event page is by placing the Event Ticket Selector on a regular page to make it an event page:
[ESPRESSO_TICKET_SELECTOR event_id=”your_event_identifier”]
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