Payment errors

Posted: September 13, 2019 at 4:09 pm

September 13, 2019 at 4:09 pm

Hey Guys when a contact tries to buy a ticket through Infusionsoft and it fails is there any way to find out why? The client is just getting a NULL notification and since the payment is not getting to Infusionsoft there is no merchant account error? Alos – can I just change her ticket “Pending Payment” option to approved to process the ticket manually?

Josh

Support Staff

September 13, 2019 at 4:12 pm

Hi,

You can check in Event Espresso > Transactions, then open the transaction record. The payments table on that page may include a response from Infusionsoft. Also, you can look in Event Espresso > Payment Methods > Logs and view each log item for that transaction.

can I just change her ticket “Pending Payment” option to approved to process the ticket manually?

Yes. This can be done on the Event Espresso > Registrations page.

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Payment errors

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