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Payment Error for Same Client

Posted: November 27, 2018 at 12:32 am

Mike Doughty

November 27, 2018 at 12:32 am


We have a person that is having a recurring issue with payment validation. It is just this particular content. It happened last month and happened again.

The transaction is 2910

‘The Charge was null, payment failed validation, Credit Card Id 2675.0 Invoice ID 5486.0

I have checked the payment logs and reviewed the transaction items for this transaction ID.

Thanks, Mike


  • Support Staff

November 27, 2018 at 7:03 am

Hi Mike,

May I ask what did you find when you checked the payment logs?

Mike Doughty

November 27, 2018 at 12:49 pm

This reply has been marked as private.


  • Support Staff

November 27, 2018 at 2:46 pm

Hi Mike,

You might need to contact Infusionsoft to see if they have any specific information for why the payment method didn’t validate. It may be something they input the last time does not match what’s on file within Infusionsoft.

Please also delete that screencast as it has sensitive billing information.

Mike Doughty

November 28, 2018 at 9:28 pm

Hi Josh,

Thanks, however the order is not even making it through into Infusionsoft. Shouldn’t the order, at the very least, make it through into Infusionsoft and show as unpaid?

Thanks, Mike


  • Support Staff

November 29, 2018 at 4:52 am

Hi Mike,

I’ll double check with the developers on this, because the error is happening when EE is updating the card linked in IS I don’t think its generated an order yet.

The error you posted is from IS themselves and has an Invoice ID, so is the invoice not actually being created either?

The error you are getting is happening before the add-on initiates a charge, its pulling the IS contact for the user and then checking for a card saved in IS based on the card details they used. If it has one it tries to update the linked card with the details provided, at this point IS runs validation on the card/details and its that which is failing.

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