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Payment Declined Emails are not

Posted: January 8, 2024 at 1:25 am


www.wptraining.at

January 8, 2024 at 1:25 am

Hello,

when a payment is declined we get Emails into a loop and not sending out any confirmation emails after that. We use the CRON Option: here the error:

Message failed to generate for the following reasons:
Incoming data for the Gateways data handler must have an EE_Transaction object as the value for the first array index.


Tony

  • Support Staff

    •

January 8, 2024 at 5:23 am

Hi there,

So that’s the Payment Declined message type, triggered by a decline from Mollie themselves, correct?

Have you changed the Payment Declined message template at all?

I’ve just tested a declined from Mollie and didn’t run into an issue so just trying to narrow this down a little.


www.wptraining.at

January 15, 2024 at 2:04 am

Hi Tony, yes I have I turned this off for now but I guess its a shortcode missing which I removed so that could be the issue. Will have a look into this later on. Thanks for the tip tough.


Rio

  • Support Staff

    •

January 15, 2024 at 3:45 am

Thank you! Feel free to let us know if you other issues.

thanks

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Updated by  Rio 3 months, 2 weeks ago ago

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