Posted: April 28, 2015 at 8:25 am
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Hello EE Support, I inherited what seems to be a mess. I think I am looking at EE3 and EE4 addons running on one website. We cannot get edits to the CSS to function as they should after following what is outlined by the docs and forum. We have several changed that need to be made but I need a little clarification to understand exactly what I am looking at. I have a series of questions so I will try to be explicit so I don’t waste anyones time. Is it possible to use EE3 & EE4 addons together? How in the world do I edit: The javascript load is really slowing down the site… the EE scripts are the perpetrators… how can I fix this? http://securitylicenseflorida.com/…ayer/scripts/eventdisplayer.js?ver=4.2.1 As I mentioned, I believe the guys that setup the EE plugins were not as skilled as hoped and I am wondering if configuration of multiple unnecessary plugins could be our issue overall. I am hopping to get someone to take a look under the hood and give me a better idea of what the issues are, and point me in the right direction for using the absolute minimum steps to register for multiple classes (or just one), view cart and pay with paypal pro onsite. That should be a three step process. How can we make this happen? Here is a Course selection page needing the edits above: One of the pages I bought a plugin to hide the “Registration” text link…. and still can’t get the ” or ” to go away. So, the above link will do since “Register” is still there. Also, if you click “Take this Course” on the class details page it takes the prospect to register for the site, not the class which is not right either :/ And boss-man said he has to go into the system to delete past classes from the event list, which from my research should happen automatically if configured properly, which it is… or looks as though it is, kind of like how the Register Link should not show on the multi event page with the button clicked on the backend of the event page itself… and I believe the past event issue was in another support thread of ours before I was brought on. So yeah, need a little help here lol 😉 |
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Hi, here is feedback on your questions:
No, you cannot mix add-ons between the different versions of Event Espresso.
You can’t run Event Espresso 3 and Event Espresso 4 at the same time so this should not be happening.
That is the recommended location for template customizations. However, if edits to the core were made then this may not work as expected.
We’re not sure why this is happening. Do you have a screenshot available? https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots Regarding the Javascript loading speed, Event Espresso is more complicated than a standard WordPress plugin as it introduces an ecommerce feature to your WordPress site. If you are used shared hosting with a lot of plugins, then your site will load slower than expected. The course link that you provided (http://securitylicenseflorida.com/course/security-d-course/) appears to be for a different platform such as WooCommerce. — |
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Hi Lorenzo, Thank you for your help. I have attached a few screenshots of the js errors and load time. My boss has a support token that I believe we will need to use… how do I go about getting help on the site? And how extensive is the help with a support token? Too much time has been wasted figuring this mess out already and we need to get it fixed and move on. I need to know what we are running (EE3 or 4) and why no edits work as they should in the templates folder, especially the course selection/purchase funnel and removing the Register & “or” garbage. If both EE3 and 4 cannot be used together why would my boss have both types of components in his profile available for download, which leads me to believe we do if fact have multiple incompatible addons running. Seems to me if it isnt compatible it shouldnt be available for purchase or it would cause more support tickets than it is worth. Below are the js error screenshots. http://securitylicenseflorida.com/wp-content/uploads/2015/04/Screen-Shot-2015-04-28-at-3.22.03-PM.png |
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Hi, we are flexible on support tokens and each support token is good for up to 30 minutes of assistance. The limitation is custom coding / development. Support tokens can be used by clicking the redeem link in your account page: https://eventespresso.com/redeem-a-support-token/ Your additional screenshots were helpful on getting more information on the issue. Here is what I think is happening: Event Espresso is handling some event registrations on your site. Another platform such as WooCommerce is handling registrations for “courses” (http://example.com/course/name-of-course/). The Event Espresso core plugin does not have files with these names: eventdisplayer.js However, in one of your screenshots, I was able to see that a custom plugin was written and those files are from that plugin. Event Espresso 3 support license holders receive Event Espresso 4 at no additional charge. This is done to provide an upgrade path from Event Espresso 3 to Event Espresso 4. You can go to WordPress admin –> Plugins to see the plugins that are running on your site. The Event Espresso 4 add-ons won’t run on their own as Event Espresso 4 needs to be active. Event Espresso 4 won’t be activated as Event Espresso 3 is currently active on your site. — |
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Sweet, Thank you for the clarification Lorenzo. I will dig through the site to try and eliminate anything that could be conflicting… ie. any addons from EE4 and potentially the WooCommerce plugin. After speaking to Pat I learned he had originally purchased EE4 and then had the account downgraded to make use of the EE3 multi-registration component. I will try to eliminate anything that could hinder, or make the work more complicated than it has to be before I cash-in the 30 minute support token. Thank you for your help, it is much appreciated. |
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Hi Chris, I just wanted to check in and see how you go on with this? |
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Hi Tony, Originally my boss had bought EE4 and then realized there wasn’t an option to have multi registration for multiple classes so the account was downgraded and he bought EE3. We are willing to buy EE4 if it is the better system and now has more options to enable the possibility to do what is outlined below. What we would like to accomplish is having someone choose a course/courses from the table list view and go to payment for the class on-site with PayPal pro. It is almost setup this way but is quite confusing and needs to be streamlined The issue currently is when choosing a course/courses from the list of “events” (courses) there is also a “Register” link presented in the option to select classes, in line as “Register or Select Course”. We want to remove the option to Register and just present the prospect with a link (Button) to Select Course (as a css Button, not a text link) and then to click “View Cart” to proceed to the payment page. It would also be nice to have the “View Cart” be a CSS button as well as the “Select Course” text link. The option to change the CSS styling will be for testing the design for conversions down the road. The page we are presented with now after choosing classes and clicking “View Cart” is a page to select number of attendees for each class selected… I want this page removed completely, it is an unnecessary step, but if it cannot be bypassed then it would be ideal to have the page pre-populated with a value of 1 per class selected on the previous page. Ideally I would like to have the checkout process be a 3 step maximum from course selection to payment, the thank you page, or payment conformation being the 4th step in the entire process. Page One: Course Selection Also, on the class details pages we would like to have a short code to allow a prospect to choose a date from a class schedule list for that particular class. As the system is setup now, the classes that have passed/expired still show in the course list/calendar. The instructors are having to go in and delete the old classes from the system when it should happen automatically. I have spoke with support about a few other issues that need to be addressed but some of it would be fixed by implementing the process outlined above. Here is a few bits of the support thread so you have a little background on the previous conversations and can see what has been established as of now. I am hopping to get someone to take a look under the hood and give me a better idea of what the issues are, and point me in the right direction for using the absolute minimum steps to register for multiple classes (or just one), view cart and pay with PayPal pro onsite. That should be a three step process. How can we make this happen? Here is a Course Details page needing the shortcode to register for that particular class mentioned above: Here is a Course Selection page presented as a Table List, which is our primary method of course selection needing the bulk of the edits mentioned above. How do I edit:?a_register_link-2164?So that Register & ” or ” is removed from the event/class schedule/list on multi registration pages? I have read every doc multiple times for both versions and can’t get that Register link and ” or ” off the event List Schedule, we just want the Select Course link, and to make it a Button instead of a text link… seriously, I have been at this for a month and none of my past edits have reflected the changes. I am assuming because of the custom EE plugin made before I was brought on, maybe?. The javascript load is really slowing down the site… the EE scripts are the perpetrators… how can I fix this? I have attached a few screenshots of the js errors and load time. http://securitylicenseflorida.com/wp-content/uploads/2015/04/Screen-Shot-2015-04-28-at-3.22.03-PM.png (from the EE support guy) However, in one of your screenshots, I was able to see that a custom plugin was written and those files are from that plugin. (I believe these errors are coming from the custom plugin, but the files are somehow missing and increasing load time – chris) Event Espresso 3 support license holders receive Event Espresso 4 at no additional charge. This is done to provide an upgrade path from Event Espresso 3 to Event Espresso 4. So, all of that being said… Using CSS to make the text links buttons doesn’t have to be done by your team… but it will have to be available to be edited in the future for testing. As the site is setup to register for classes and process payment currently I cannot get to the code to edit the text links… I believe because it is a custom plugin, maybe. If that is the case than a custom plugin isn’t a viable option/solution because it would hinder my ability to change the code and run tests for conversions down the road. Can the changes above be made to streamline the registration process and still give me the availability of code to change it at will through CSS in the backend or by FTP? Additionally… the discount codes presented on the “number of attendees” page aren’t working properly. The prospect is able to copy any discount code and apply it to any class, not just the class it is intended to discount. We would like to take off discounts all together, or have a button to apply them as opposed to letting the student do it, like a pay with a tweet, you tweet or FB share and then the discount would be applied to the proper class. We are getting scammed now because people are applying any code with the biggest discount for class it shouldn’t work with/on/for. I can have someone code this in later, but wanted to mention our discount system isn’t working either and was hoping you could shed some light on it as well. We are using GetResponse as our email auto responder service to build a mailing list subscriber base, how can we integrate the class registration/payment process with our email provider? Overall, we need to have he ability to style the registration/class selection and payment process while shortening the process for class signups and payment. I also wanted to see how we can setup bundle packages so that we can apply a discount to those that choose three or more classes at once. What can you accomplish from the list above with a support token? I have additional questions but this is the bulk of the issues we are trying to address/fix. And thats about it for now. |
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Good Morning EE Support, I am of the opinion we should upgrade to EE4. Can we move forward with the upgrade, Today! I believe getting the upgrade to EE4 and having your techs do the transition and set it up for us would alleviate most of our issues. Please let me know as soon as possible what needs to happen for the upgrade, and to have your techs do the switch and setup for us. We will gladly pay for the assistance and whatever else to expedite the process. May The Fourth Be With You! |
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I have asked at least ten questions in the past 6 days and support is basically non-existent. Our EE components are broken, it does not work as it should. I would like to speak to a manager of some sort if at all possible. Every question I ask has been deflected and no one wants to help let alone answer my questions. It is quite irritating for a paying customer to be ignored but it is really frustrating to offer to pay for upgrades and additional support and to be swept aside. Who is going to address my questions and who do I speak to to actually get help from your company? 6 days to have questions ignored is completely ridiculous. I have had two people in the support thread side step my questions, I have emailed sales as well for the upgrade and have had no response. So much wasted time when we are trying to pay for a service :/ |
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Hi Chris, Please check your email and reply to the email I sent you. |
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Funny, the email I found says to check this thread and this thread says to check my email. |
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I may have found it, 30 minutes or less. Got it. What about the EE4 upgrade? Do you do upgrades to a system in 30 minutes? Do you do upgrades for clients? Is it a free upgrade as mentioned above… does that include all the addons we have purchased or do we have to buy those again? Is there a rep I can actually speak to because this emailing and forum posting is taking entirely too long whereas a ten minute conversation would alleviate all of my headaches and move us in the right direction. And get you paid. redacted – Event Espresso support team – LOC Thanks |
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Hi Chris, The migration from EE3 to EE4 takes longer than 30 minutes. We generally do not run the migrations. We can assist with the migration if you have questions though.
Not all add-ons for EE3 are available for EE4 yet. Can you let us know which of the add-ons that you’re currently depending on? The reason I ask is because you depend on an EE3 add-on and it’s not available for EE4, then it may be best to stay on EE3 until the add-on is ported to EE4. |
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Hi Josh, Listed below are what we need from EE4, if we can get these added to the account it would be super cool. Please tell me who I need to reach out too or what I need to do to be working with EE4 today. It would be really nice to be able to integrate EE4 today if at all possible… I’ve read the docs so many times Im pretty confident I can get er done, but I need the addons listed below to do so. We need the Calendar: (this is already in our DL area if I’m not mistaken) Table List View found here: Multiple Ticket Pricing Option found here: Ticket Selector found here: Multiple Dates and Times Per Event found here: This would be cool, but not an absolute necessity, more of a niceity: And this? I am assuming this is the core EE4 plugin? And this of course if it is not a standard inclusion? That being said… I found this yesterday… |
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Hi Patrick, I’m happy to help with this. Let me explain… the EE3 Business License does include EE4 and the comparable EE4 add-ons that you have for EE3 (does that even make sense? :)) I have added the missing EE4 add-ons to your account.
Yes, the EE4 calendar is included with your package, since it’s part of the EE3 Business Package.
This one is not included in the EE3 Business package, therefore it will be a separate purchase for EE4: https://eventespresso.com/product/eea-events-table-view-template/
These are all core features of EE4. So, they aren’t separate add-ons. 🙂
The EE3 Business and EE4 Everything are not identical packages, therefore, you don’t get everything in EE4 with the purchase of the EE3 license package. That “Renew” button means that you can renew your account with that package, but you can also renew your account with any EE4 license package. 🙂 Does that help? Please let me know if I can do anything else for you. |
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Hi Jonathan, That is immensely helpful, Thank you very much for the clarification it is much appreciated. I will purchase the additional Table List addon mentioned above. Thank you again for the response and adding the components to our account. chris |
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Hi guys, That’s no problem. I am glad I could help! Since this topic is resolved, I am going to close it. If you have anymore questions or issues, please start a new topic and we will be happy to help there. 🙂 |
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The support post ‘Past Events Show, Register & Add to Cart Links Both Show on Multi Reg, EE3 & 4?’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.
