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Notification with custom Email not functioning

Posted: January 13, 2020 at 3:38 pm


January 13, 2020 at 3:38 pm

Hi There EE4 support.

I read threads about this item, I deactivated theme plugins and plugins, but I can not activate Custom Email notifications on an event.I’m happy to provide WP login details if there is a secure way. I like to make the Notifications TAB working. Thanks


  • Support Staff

January 13, 2020 at 4:53 pm


Can you explain what you mean by “can not activate Custom Email notifications on an event”? Does that mean that there’s nothing in the Notifications box, or is there an error when you click on “Create Custom”, or is something else happening?


January 13, 2020 at 4:56 pm

Hi Josh,

There’s nothing in the Notifications box.


  • Support Staff

January 13, 2020 at 5:13 pm

That could mean that your email message templates are deactivated. If you go to Event Espresso > Messages > Settings, is there anything in the “Below are message types that are currently active with this messenger.” box?

If not, you can move the desired message types over from the inactive box.


January 15, 2020 at 4:08 pm

Hi Josh, the message types are all active, the message type registration approved is active, you have other hints? thanks


  • Support Staff

January 15, 2020 at 5:05 pm

Can you share a screenshot of the Notifications box? If you’re not sure how to share a screenshot, you can go to, upload, and share the screenshot URL here.


January 17, 2020 at 8:55 am

Hi, here is a screenshot:


  • Support Staff

January 17, 2020 at 9:44 am

This could be caused by a JavaScript error happening on the page. Can you check the browser console for a JavaScript error?


January 17, 2020 at 11:14 am

Hi, I see an inconsistency with the WP theme there, I uploaded the Javascript console info under the same link. Same errors with all events.

Might be that I need to upgrade on the theme itself maybe.


  • Support Staff

January 20, 2020 at 7:48 am

Yeah, that error is likely the cause of the problem.

If you can send us a copy of the them (add the .zip to the above location) we may be able to give you a snippet to prevent the theme loading those assets on the EE editor.

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