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Notification emails going to wrong address

Posted: June 11, 2014 at 6:53 am

rachel tayse

June 11, 2014 at 6:53 am

Hello, I’m running wordpress 3.8.3 with EE4. Somehow in the updating to EE4, the default email for notification emails seems to have changed to my personal email rather than the client’s. The client email address is listed in General Settings>Contact Information>Primary Email and yet she isn’t receiving payment notification or registration notification emails – I am. Is there a setting I’m missing? Or a workaround?

Be well,


  • Support Staff

June 11, 2014 at 7:28 am

Hi Rachel,

By default EE4 uses the Event Author Email Address (using the [EVENT_AUTHOR_EMAIL] shortcode) to send ‘Messages’ from. This would be the email address for whichever account was used to create the Event.

If you go to Event Espresso -> Messages.

Depending on the type of events your are creating, different messages are used.

Assuming the events are paid events and set up with the standard registration status settings, when a user registers onto an event, the first email they will receive is a ‘Pending Payment’ email so we’ll edit that one:

Notice how that message has 2 ‘contexts’ as in a Pending Payment message sent to the Primary Registrant will be different from Pending Payment message sent to the Event Admin, so be sure to click on the Primary Registrant link to edit that context. (Highlighted in the image above)

So by default you’ll see something like this:

Again notice we are within the ‘Primary Registrant’ and the shortcode in use within the ‘From’ field. That is what we need to change.

Within the Sidebar you’ll find the ‘Valid Shortcodes’ section which provides the shortcodes you can use within the section. If you look within the ‘From’ section there you’ll see you can use the [CO_FORMATTED_EMAIL] shortcode –

Place that shortcode within the ‘From’ section and then save that Message.

That will then set all ‘Pending Payment’ messages sent within Primary Registrant context to use the Company Formatted Email within the From field.

This will need to be done within for any Message that the Registrant (Or Primary Registrant) may receive if you want all emails to come from the Company email.

Does that help?

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Status: closed

Updated by  Tony 5 years, 11 months ago ago

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