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Notice of payment from Paypal sent but no registration showing in EE

Posted: December 4, 2015 at 12:34 pm


scaldwell

December 4, 2015 at 12:34 pm

My client got a receipt of payemnt for two classes, but the user never got a confirmation email nor does it show in EE that she registered for the two classes. Where should I check for problems with something like this>

We’ve had so many PayPal issues, I’m thinking this could be another one, but wanted to see what you guys thought.

Thank you!
Shelly


Josh

  • Support Staff

    •

December 4, 2015 at 1:31 pm

Hi Shelly,

Usually what happens is you log in to your PayPal account, then go to the IPN History page, find the transaction, and click resend IPN. The Instant Payment Notifications from PayPal do not always make it back to the site running Event Espresso, but resending the notification from PayPal should update the transaction.

The support post ‘Notice of payment from Paypal sent but no registration showing in EE’ is closed to new replies.

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Status: closed

Updated by  Josh 8 years, 5 months ago ago

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