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not redirected to the payment page

Posted: January 10, 2014 at 8:45 am


adan rodriguez

January 10, 2014 at 8:45 am

Hello, my name is adam rodriguez, buy espresso event but I have a problem, not redirected to the payment page, I can do?


Josh

  • Support Staff

January 10, 2014 at 9:05 am

Hi Alan,

Can you post a link to the registration form page so we can investigate? Thanks.


adan rodriguez

January 10, 2014 at 2:53 pm

when i post the page the result is An error occurred. No ID or an invalid ID was supplied.

http://www.redimeproducciones.com/#!/transactions/


Josh

  • Support Staff

January 10, 2014 at 3:28 pm

Hi Adan,

Than Transactions page isn’t something you’d normally see when you register. I tried to find the registration page on your domain and it looks like your site is down right now. Once your site is back online, it may help to check your page settings and make sure that they are set up as outlined in this guide:

https://eventespresso.com/wiki/the-basic-settings/#page


adan rodriguez

January 14, 2014 at 12:48 pm

the problem is that when I log in I click submit and does not send me to the payment page it redirects to the same page , what is the problem?


adan rodriguez

January 14, 2014 at 12:48 pm

here is the link http://www.redimeproducciones.com/#!/registro/?ee=5


Josh

  • Support Staff

January 14, 2014 at 1:49 pm

Hi there,

You’re linking to a domain name that hasn’t been registered:

http://whois.domaintools.com/redlimeproducciones.com

Since I’m not able to view your site, I’ll take a guess and say it’s the WP theme. Normally you don’t see a hashbang in the url (#!), but I can imagine if it’s a theme that loads up the content with ajax you’d see that. I’m afraid Event Espresso (as most e-commerce plugins) isn’t compatible with WordPress themes that load all the content via ajax. Can you try a different theme?

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