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Not receiving registration notification emails

Posted: October 10, 2012 at 9:26 am


Carina Hume

October 10, 2012 at 9:26 am

I’m not receiving registration notification emails. The registration notification emails were being received but have now stopped. I’ve have’t changed anything and they are not going to my junk mail so I’m not sure what is causing this.

Any suggestions would be greatly appreciated.


Josh

  • Support Staff

October 10, 2012 at 12:43 pm

Hi Carina,

Is the email being sent out via the server’s built-in mail server? If so, I highly recommend using a service like Postmark to ensure email delivery. They have an official Postmark WordPress plugin that integrates nicely with Event Espresso as both use the standard wp_mail() function.

https://postmarkapp.com/
http://wordpress.org/extend/plugins/postmark-approved-wordpress-plugin/


Carina Hume

October 11, 2012 at 9:56 am

Is there a way to correct the issue without paying for an additional service? The emails worked after our initial launch for a few days and then stop.


Josh

  • Support Staff

October 12, 2012 at 7:22 am

Hi Carina,

When these were working before, was the email being sent out as the From: name being WordPress? There is a feature in the email settings that if enabled, it will change the From: name to the organization name set in Event Espresso>General settings. This isn’t always compatible with all mail servers, so if it’s set to use these ‘fancy email headers’, you could try setting it to not use these.

Another option would be to set up an SMTP mail account and use a plugin like theWP Mail SMTP plugin to send the email via the SMTP account.


Carina Hume

October 12, 2012 at 10:39 am

Yes, they were coming from WordPress. I did change the setting to Fancy email header but I switched it back and it still isn’t working. I’ll give the plugin a try and see what happens.

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Status: closed

Updated by  Carina Hume 8 years, 3 months ago ago

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