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CICT
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April 6, 2021 at 7:07 pm
Hello, I would like to ask for help and determine as to why we (the company) are not receiving any email notifications when people are booking a course from our calendar.
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Tony
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April 7, 2021 at 3:49 am
Hi there,
If you go to Event Espresso -> Messages.
On the message activity table, can you see the messages that should have been sent to the admin there?
If so, what colour ‘status bar’ (the bar to the left of each message) do they have?
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CICT
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April 7, 2021 at 6:07 pm
Hello Tony, yes everything is green which means sent if im not mistaken. It usually just get sent to a specific email once booking has been confirmed. Just encountered this problem today. I also tried to add in the Default Message settings in “TO: [CO_EMAIL]” since there was none.
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CICT
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April 7, 2021 at 6:10 pm
Can we add a specific email in the “TO” field?
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Tony
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April 7, 2021 at 6:37 pm
yes everything is green which means sent if im not mistaken
Yes, that’s correct.
If it shows the correct address there and shows the email as sent it means EE passed the email over to your server without an issue. Of it’s not received from that point it usually means the email is being marked as spam.
I also tried to add in the Default Message settings in “TO: [CO_EMAIL]” since there was none.
Huh? Can you add more details on this please?
Can we add a specific email in the “TO” field?
Yes, you can. You can replace the shortcode (although I don’t recommend it as I don’t think it will fix the problem) with an email, or separate the short and an additional email address with a comma (again I don’t think that will fix this).
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CICT
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April 7, 2021 at 7:49 pm
Thank you Tony. I will try all of these solutions and will update you after testing it.
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