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Not installing Correctly

Posted: December 18, 2018 at 2:08 pm


Paul Babey

December 18, 2018 at 2:08 pm

Hello,
We did install Event Espresso 4 today. It’s installed but nothing is showing up in the left panel. I can find it in plugins I can only go to Settings and if I click on Event I’ll get this message: You do not have access to this route. Need help with this. Thank you!


Josh

  • Support Staff

December 18, 2018 at 2:33 pm

Hi Paul,

It sounds like the script timed out before it could set up the capabilities. What you can do is go to your WordPress dashboard, which will have the URL of:
yoursite.domain/wp-admin/

then you copy this to add on to the URL:

admin.php?page=espresso_maintenance_settings&action=data_reset

so the URL will be:

yoursite.domain/wp-admin/admin.php?page=espresso_maintenance_settings&action=data_reset

Then you hit return, then you’ll click on the “Reset Event Espresso Capabilities” button.

After that, you’ll have access to the Event Espresso menus in the left panel.


Paul Babey

December 18, 2018 at 2:49 pm

Thank You, it works!

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