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Not able to get EE to work after update

Posted: September 11, 2023 at 7:55 am


robert sirkis

September 11, 2023 at 7:55 am

Hello

I recently updated to the newest version of EE including the DB update and I can’t get anything to work correctly.

In the past I was able to duplicate old events and that doesn’t work so I tried to create a new event. None of the button work on the Edit Event tab and I can’t get any text to display in the text box. Is there a step I am missing during the update?

Thanks


Garth

  • Support Staff

September 11, 2023 at 11:10 am

Are you using the Advanced editor or Legacy? (I’m guessing legacy)
Go to Event Espresso -> Events -> Default Settings (tab).

Set “Activate Advanced Editor?” to Advanced Editor and save.


robert sirkis

September 11, 2023 at 11:29 am

Hi Garth – that setting is not making any difference. I am dead in the water here. I can’t add tickets or anything.


robert sirkis

September 11, 2023 at 11:31 am

I also attempted to uninstall/reinstall. Same issues. Just an an FYI – the UI looks really different between the full and decaf versions.


Garth

  • Support Staff

September 11, 2023 at 11:45 am

Yes, version 5 introduces a new user interface to support the recurring events add-on.

Can you post a screenshot or video of what you’re seeing?


robert sirkis

September 11, 2023 at 1:03 pm

Here is a link to a video.

https://texasweightlifting.com/wp-content/uploads/2023/09/IMG_3507.mov


Garth

  • Support Staff

September 11, 2023 at 1:12 pm

Can you send in login credentials and I’ll take a closer look? http://eventespresso.com/send-login-details/


robert sirkis

September 11, 2023 at 1:19 pm

I have submitted credentials. – thanks


Garth

  • Support Staff

September 11, 2023 at 1:33 pm

This reply has been marked as private.


robert sirkis

September 11, 2023 at 1:54 pm

Added the below to the config file:

/Enable error logging.
@ini_set(‘log_errors’, ‘On’);
@ini_set(‘error_log’, ‘/www/wp-content/elm-error-logs/php-errors.log’);

//Don’t show errors to site visitors.
@ini_set(‘display_errors’, ‘Off’);
if ( !defined(‘WP_DEBUG_DISPLAY’) ) {
define(‘WP_DEBUG_DISPLAY’, true);
}


Garth

  • Support Staff

September 11, 2023 at 1:59 pm

Hi Robert, try again. Seems there is an error with the MailChimp plugin. I removed your Mailchimp api key for now and it is working again.


robert sirkis

September 11, 2023 at 2:34 pm

Cool, we aren’t using mailchimp at the moment. But we could start again in the future. Had a quick look and things are looking good for now. Will try to setup an event tonight/tomorrow and will reach back out if I have any more problems. Thanks for the help!


Tony

  • Support Staff

September 11, 2023 at 4:18 pm

Hi Robert,

I’ve been looking into this so just wanted to post some details on what is happening on your site to let you know why this happened.

This is a dependency conflict between a library used within the MailChimp add-on and BackWPup. Both use a library called GuzzleHTTP and so both include that library within the plugins themselves and load it in the background.

The problem is that BackUPwp is loading its (older) version before EE loads the MailChimp add-on so then when the add-on tries to load its version it sees a version already loaded and stops. Then when the MailChimp add-on tries to use methods/functions within Guzzle that it is expecting, the older version loaded within BackUPwp doesn’t have those methods and it throws a fatal error on the event editor, which then breaks and you saw what happens from there.

WordPress not having its own dependency manager built into it means this is a fairly common issue that pops up more and more as more plugins share dependencies. I’ll create a ticket to discuss this further but currently, I would recommend switching to use another BackUp plugin if you need to use the EE MailChimp add-on.


robert sirkis

September 12, 2023 at 10:35 am

Thank you both for the updates. I am able to update my event and looks like everything is good here. We can close this out.

The support post ‘Not able to get EE to work after update’ is closed to new replies.

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