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Rob Mougey
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October 14, 2013 at 10:02 am
Hi –
I am running 3.1.34.P, and I get a message:
There is a new version of Event Espresso available. View What’s New with version 3.1.35.1.P. You need a valid Site License Key to enable automatic upgrades. …
Yesterday I tried clearing the registration key, then saving, then re-saving with the registration key, but today I still get no plugin update link. If I try to add as a new plugin, it tells me the “event-espresso” directory already exists.
Any ideas?
Thanks!
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Tony
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October 14, 2013 at 10:06 am
Hi Rob,
Your license key has been reset, please remove the key (cut) from General settings, save settings, re-paste the key and save setting once more.
That should clear any issues and allow you to update.
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Rob Mougey
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October 14, 2013 at 10:59 am
Hi Tony –
I cleared and then saved the registration key again, but now I get no indications at all that there are updates available.
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Sidney Harrell
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October 14, 2013 at 11:32 am
It can take up to 12 hours for the plugin to recheck against the server. If you want to speed up the process, you can delete the wp_option “external_updates-event-espresso”.
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Rob Mougey
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October 14, 2013 at 7:40 pm
Hi Sidney –
Thanks for the tip about the wp_options table. I have tried various sequences of clearing/setting my reg key and deleting the “external_updates-event-espresso” row, but I am still getting:
There is a new version of Event Espresso available. View What’s New with version 3.1.35.1.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.
and no “update” link available for it.
Is it possibly getting confused because I am running EE under WP multi-site? It has always worked in the past – when a new version became available I would get an “update” link and the update just worked. (The “external_updates-event-espresso” row shows up in the wp_2_options table because that’s the site I currently have EE running under.)
Thanks!
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Dean
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October 15, 2013 at 1:08 am
Hi,
Event Espresso isn’t designed to work with Multisite, and the licence key will only work on a single domain (sub sites are treated as separate domains). Our licencing system was recently updated so it may now be stricter when it comes to multisite (this isn’t confirmed, just a possibility).
“If I try to add as a new plugin, it tells me the “event-espresso” directory already exists.”
You would need to rename the original Event Espresso folder via FTP/control panel (or remove the plugin) as otherwise it is using the same folder name so wont install.
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