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bentcircle
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May 23, 2013 at 7:21 am
For some reason the emails are not being sent when I click on send email to all attendees (and I made sure to be an attendee as well just in case)….any help would be greatly appreciated!
Thanks in advance!
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Seth Shoultes
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May 23, 2013 at 11:12 am
Have you had any problems sending emails in the past? Maybe you went over your hosting limitations for sending emails?
You might try using a plugin such as WP Mail SMTP or our PostMark & Mandrill Transactional Email Handling addon, which is available in the pre-release download section of your account.
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bentcircle
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May 23, 2013 at 11:32 am
I dont think we’ve ever been able to send an email directly from event espresso. We have wp mail smtp installed and are able to send emails from other plugins or functions and process emails through google apps so no limitation on the emails.
Any other ideas?
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Sidney Harrell
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May 23, 2013 at 10:25 pm
We’ve seen some different mail servers respond differently to the header information that we send to the wp_mail function. Although I also use smtp and gmail and have not had a problem with it. Would you mind sending us wp-admin and ftp login information to the form here: https://eventespresso.com/send-login-details/ so that we can run some tests to try to pinpoint the problem?
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bentcircle
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June 4, 2013 at 10:59 am
Hello – I sent in the login info and I’m wondering if there has been any update?
Thank you!
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Jonathan Wilson
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June 4, 2013 at 5:01 pm
Hello,
I have contacted Sidney for an update on this. Sorry for the delay.
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bentcircle
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June 10, 2013 at 8:04 am
Hey Jonathan – any update on this?
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Sidney Harrell
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June 10, 2013 at 10:56 am
I logged into the admin and tried sending a test email from the SMTP plugin settings, but I never received it. I tried 2 different receiving addresses. Can you recheck your SMTP plugin settings and try the test email function?
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bentcircle
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June 10, 2013 at 11:35 am
I just tested without a problem – can you retry again and see if it works for you?
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Sidney Harrell
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June 10, 2013 at 12:14 pm
The test email is working now. I added myself to the “Dinner Cruise Summer 2013” and emailed all attendees, and it’s working.
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