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No Email Sent upon succcesul payment been made

Posted: November 2, 2015 at 1:26 am


Jerome Tan

November 2, 2015 at 1:26 am

Hi,

This really bugged me up a lot. I’m using paypal as the payment gateway. The problem is when the user successfully registered and paid for the event, they will still be directed to “Payment Pending” & “Incomplete”.

By rights, upon successful payment been made, the system will automatically send out the email (consists of tickets) to the registrants. Currently it doesn’t works that way. Please assist. URGENT

Thanks


Tony

  • Support Staff

    •

November 2, 2015 at 4:54 am

Hi Jermoe,

Can you check within the PayPal account you are using that IPN’s have been enabled please?

You can follow the steps here:

https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/

The important steps to check are thet IPN’s are enabled within the account and that the encoding used within the IPN’s are correct.

Are you running any security plugins on the site?

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Updated by  Tony 8 years, 6 months ago ago

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