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No CSV file created when downloading registrations

Posted: March 28, 2016 at 1:16 pm


ncsite

March 28, 2016 at 1:16 pm

The Event Registration and All Registration functionality is no longer working on my website for my events (EE4). When I hit the button to download the registrations, the file generation screen runs and goes through the motions, and it looks it is completing the download, but only redirects back to the online registration screen. No file is downloaded on in my browser (tried in both Chrome and IE) and nothing is saved to my established download folder.

Any help is appreciated.


ncsite

March 28, 2016 at 1:34 pm

I am runnign version 4.8.38.p


Lorenzo Orlando Caum

  • Support Staff

March 28, 2016 at 1:46 pm

Hello,

Could you temporarily switch on the prior registrations CSV report system by following these steps:

https://gist.github.com/lorenzocaum/4d3ac347b07a7c3004e8

Is anything downloaded once that is enabled?

Also, are you familiar with WordPress debugging via the wp-config.php file?


Lorenzo


ncsite

March 28, 2016 at 1:54 pm

That worked…thanks.


Tony

  • Support Staff

March 29, 2016 at 4:10 am

Problems with the ‘new’ csv export system are usually due to how permissions are set up on the server or possibly incorrect MIME type handling (the server doesn’t tell the browser what to do with the file)

On the server if you go to /wp-content/uploads/espresso/

Do you see a ‘batch_temp_folder’?

If so open it up, does it have any contents?

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