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Dale Harrison
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January 22, 2013 at 9:55 am
Hello, I just sent you an email through your website but apparently I sent to the wrong place. I recently purchased your event registration product. After a week of frustration we still don’t have a working product. I’m $500 into a developer cost. The mobile application does not seem to work the calendar does not work there’s no way to move a customer to another event there’s no way to manage information exported to Excel, it appears you can’t even print off a simple roster with attendees names.
I’m not sure if I’m just missing the boat here or if the system is not capable of what seems to be very basic requirements of an event planner. I’m curious as to what your thoughts are, and I’m also curious as to what your refund policy is. Please advise Thank you
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Dale Harrison
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January 22, 2013 at 10:07 am
This is the original email I intended to send you.
To whom it may concern,
I am writing you this letter to inform you that I recently purchased your product. Since the purchase of this product I along with a developer have been attempting to get it operating properly. (its been a week now) Since the purchase we have had problem after problem after problem. I am now $500 into developer costs, (thats just to start) and I still have a product that DOES NOT WORK!
For example
The calendar doesn’t work.
When I attempt to use the mobile app it does not work. (no events show up)
Apparently the filters don’t work to view only people registered for certain events.
There is no capability to move an attendee to another event.
The user interface is confusing.
There is no way to print a roster. You can’t even print out a list of who’s registered for an event.
It appears there’s no way to just display separate event categories.
It also appears that you can’t show event categories and then have the customer pick a date connected to a specific category.
There is no way to manage the information for export to Excel.
What am i suposed to do have the customer sort through 50 events because there is no way to show categories then the events in those categories.
There are additional issues that I have with the system, I am increasingly growing frustrated, and frankly I’m at my wits end. I’m curious as to what your thoughts are in reference to these issues.
I understand the complexities of programming and serving individual needs of certain customers. However this product that you offer at a cost by the way, is advertised in a way that I as your customer believed that the system could handle the most basic of needs that I have. I mean seriously, I cant print a class list? Really?
I really wish there was a way to speak to someone instead of sending email. I hate to send you this email this way but understand I am frustrated!
Thank you
Dale H
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Josh
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January 22, 2013 at 10:29 am
Hi there,
I’m sorry to hear about the troubles you are having. I can try to help you with the issues. You had asked about the calendar not working last week and I replied there, but maybe you did not see my reply:
https://eventespresso.com/topic/invoice-payment-options-2/#post-31975
The calendar will work if the theme is modified to use the jQuery library that is included with WordPress. Here’s an example of your calendar page with the correct jQuery library loading from WordPress instead of the theme:
http://jsfiddle.net/joshfeck/XbdZR/2/embedded/result/
I’ll try to help you with these other issues too:
The mobile application does not seem to work
Have you installed the ticketing add-on and the mobile app API? The instructions to set these up can be found here:
https://eventespresso.com/wiki/espresso-ticketing/
If you’ve installed the ticketing modules and are still having issues, please see this troubleshooting guide that we’ve prepared:
https://eventespresso.com/wiki/troubleshooting-event-espresso/#ticketing
there’s no way to move a customer to another event
While it’s the case that there is not a move attendee feature, attendees can be removed from one event, and added to another event in the admin. We have a move attendee feature on our radar, but it’s not something we have been able to integrate into the admin yet.
there’s no way to manage information exported to Excel, it appears you can’t even print off a simple roster with attendees names.
This is another feature that is on our to do list: Fully customizable reporting. Right now I can suggest creating the report from the Event Espresso admin, importing into the spreadsheet, and removing the columns you do not need, then print.
Alternatively, you can create a private page for the front end and place the [LISTATTENDEES] shortcode on the page. This will print a list of all attendees on a page.
Since you had asked about the refund policy, I’ll point you to the terms and conditions page:
https://eventespresso.com/support/terms-conditions/#refunds
I hope that helps!
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Dale Harrison
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January 22, 2013 at 11:14 am
Thank you for the quick response. The developer is working on this for me now. Ill keep you posted on what happens… Have a great day.
Again thank you for the quick response.
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Josh
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January 24, 2013 at 10:00 am
You’re welcome. Please let us know if there’s anything else we can do to help.
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