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Multiple tickets for several dates for one attendee: ticket selection

Posted: October 1, 2017 at 11:30 am


Ruggero

October 1, 2017 at 11:30 am

Hello,

I would like to present our case: we have an event made out of three different moments. Two of these three moments are “sold” together as a bundle. For the two moments sold together there are two rates, for members and for non-members. The third moment has only one rate.
I set up the registration form as one event with three different dates, I created three tickets, two of them are applicable to the bundle of two dates and the third is applicable only to the remaining one. I would like the registration to work only for one attendee at the time.
First question: Is it possible to make the selection of the first two tickets exclusive? One should not be allowed to select both ticket types for the same bundle (the first two dates).
Second question: At the moment once the ticket at registration the questions are presented just after the first ticket type; after the question there is the second ticket. Is it possible to have the questions appear after all the tickets?
If you want to see the registration form is currently running here: http://www.med-mid.com/registration/
thanks


Tony

  • Support Staff

October 3, 2017 at 4:24 am

Hi there,

I set up the registration form as one event with three different dates, I created three tickets, two of them are applicable to the bundle of two dates and the third is applicable only to the remaining one.

So 3 datetimes, 3 tickets? There are 4 tickets on your registration form but I think the same still applies…

Partecipation to conference for members of CEAM
Partecipation to conference for non-members CEAM

both apply to the same datetime, this can be considered the datetime for event itself.

Gala Dinner has its own datetime.

Mediation Lunch has its own datetime.

Correct?

I would like the registration to work only for one attendee at the time.

This depends on how you want the registration to work, more on this shortly.

First question: Is it possible to make the selection of the first two tickets exclusive? One should not be allowed to select both ticket types for the same bundle (the first two dates).

This would be for the 2 Partecipation to conference tickets? It’s currently no possible to set conditions per ticket to prevent the user selecting one but not the other, however do you require ‘members’ to log into your site before registering?

Second question: At the moment once the ticket at registration the questions are presented just after the first ticket type; after the question there is the second ticket. Is it possible to have the questions appear after all the tickets?

You want to ask registration questions for each ticket selected? That goes against the ‘one attendee at a time’ statement above so I’m not sure I follow.


Ruggero

October 3, 2017 at 5:11 am

Hello Tony, thank you for your follow up. You are right I forgot to edit it, they became four tickets; it actually would be 4 datetimes as the first event (the conference) takes place over two days… but I am happy not mentioning the second date if that simplifies things.

So 4 tickets, 2 for the participation to the conference, 1 for the gala dinner, one for the business lunch; since it’s four tickets I would like the registration to be for one persone at the time, in order to reduce the complexity.

Members are not required to log in before registering, but now that you mention it I guess there is a way to show some tickets to members only; could you give tell me more about it, please?

Sorry about the wording of the last question, it is indeed hard to understand. Let me try again: at the moment, if you register to more than one datetime, the registration form is presented as part of the first ticket. After the form you can see the details for the other tickets. I was wondering if the registration form can be presented after all the tickets; not for each ticket, just once but after all the tickets; it would just make more sense for an attendee registering for many tickets.
Thanks a lot


Tony

  • Support Staff

October 4, 2017 at 4:15 am

You are right I forgot to edit it, they became four tickets; it actually would be 4 datetimes as the first event (the conference) takes place over two days… but I am happy not mentioning the second date if that simplifies things.

No problem, I think the current setup you have on the datetimes/tickets is the correct setup for this.

Members are not required to log in before registering, but now that you mention it I guess there is a way to show some tickets to members only; could you give tell me more about it, please?

You can use the WP User Integration add-on to set a minimum capability on the ‘member ticket’, see the screenshot here:

https://eventespresso.com/wiki/wp-user-integration/#ee4usage

Then users that have that capability can register onto the ticket and users that do not can not register onto that ticket (you can also hide it from users that can’t access it if required).

Sorry about the wording of the last question, it is indeed hard to understand. Let me try again: at the moment, if you register to more than one datetime, the registration form is presented as part of the first ticket. After the form you can see the details for the other tickets. I was wondering if the registration form can be presented after all the tickets; not for each ticket, just once but after all the tickets; it would just make more sense for an attendee registering for many tickets.

Ah ok, so just listing all tickets at the top of the page and then the registration form. Unfortunately that’s not something we have available at this time, however what you can do is hide the ticket details on that page completely using CSS. That means the user selects the tickets, sees the registration form and inputs their data and then on the next step will once again see a full breakdown of the selected tickets, would that work?

You can test it by adding this:

#spco-attendee_information-dv .spco-ticket-info-dv {
    display: none;
}

You can add that to Appearance -> Customize -> Additional CSS

Please refer to this guide for more detailed information about the CSS customizer: https://codex.wordpress.org/CSS#Custom_CSS_in_WordPress

So if I select multiple tickets – http://take.ms/mF1W1

With the above I’d see this – http://take.ms/juYWZ

(Note I’ve removed elements from the page using Dev tools so that you can view the full page, your questions would all show up)

Then after entering details the next step shows a breakdown – http://take.ms/qCk4m

Does that work for you?


Ruggero

October 4, 2017 at 9:28 am

Hello Tony,
thank you for the answer; I will look into WP user integration. About the ticket information I was actually thinking something like what you suggested, using ajax and moving things around but your solution looks less invasive. I would loose the ticket listing, but I guess it’s ok. I will test it and let you know if something goes wrong.

I have another question about the payment methods: being the company in Europe and knowing how Paypal has geographic limitations for some integrations, which add-on would you suggest in order to accept both PayPal and credit cards without handling the transaction on our side?
If you want I can open another ticket for this last question.

Regards


Tony

  • Support Staff

October 6, 2017 at 2:53 am

You can have multiple payment methods active at once, so you could use PayPal and Stripe for example.

Unless I’m misunderstanding the question?

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