Multiple Ticket Types not Transferring to Checkout

Posted: March 31, 2014 at 11:24 am

March 31, 2014 at 11:24 am

I have two ticket types, Runner and Non-Runner. Non-Runner ticket price is $97 and Runner is $47. So I created two ticket types with different prices. When I go to purchase the tickets I select a quantity of 1 for each ticket type but only the first ticket created will show up in the checkout. I am using EE4.

tcleverly

March 31, 2014 at 12:16 pm

After searching through the code I found

if ( $item['attendee_questions'] != '' ) {

is causing the issue, but when commented out the second attendee doesn’t have any of the attendee questions

tcleverly

March 31, 2014 at 12:20 pm

The page I’m editing is registration_page_attendee_information.template.php in modules > single_page_checkout > templates

Lorenzo Orlando Caum

Support Staff

March 31, 2014 at 12:39 pm

Hello,

Are you running the latest version of the Event Espresso software?

Could you please temporarily reverse your edits and link to the event so I can take a look?

—
Lorenzo

tcleverly

March 31, 2014 at 12:43 pm

http://sdafterparty.com/events/rock-roll-retreat/

tcleverly

March 31, 2014 at 12:44 pm

I updated to the latest version this morning, but I have had this issue on all versions of EE4

Lorenzo Orlando Caum

Support Staff

March 31, 2014 at 1:04 pm

Okay, I thought the additional tickets were being disregarded. They are calculated during checkout but are not immediately shown on that page — only the first ticket is shown.

There is a message that lets registrants know about this but it looks like it was set to white text making it hidden:

http://cl.ly/image/0h193i0p3v2J

Did you make that change?

—
Lorenzo

tcleverly

March 31, 2014 at 1:10 pm

Yes that is true about multiple attendee information but the list of tickets that are being purchased is only showing the first one.

<code>&lt;?php 
					$new_prev_ticket = &#039;&#039;; 
					foreach ($event_queue[&#039;items&#039;] as $new_line_item =&gt; $new_item) { 
						  		if ( $new_item[&#039;ticket&#039;]-&gt;ID() != $new_prev_ticket ) { 
					?&gt;
						&lt;tr&gt;
							&lt;td&gt;
								&lt;?php
									echo $new_item[&#039;ticket&#039;]-&gt;name();
									echo $new_item[&#039;ticket&#039;]-&gt;description() ? &#039;&lt;br/&gt;&#039; . $new_item[&#039;ticket&#039;]-&gt;description() : &#039;&#039;;
								?&gt;
							&lt;/td&gt;
							&lt;td class=&quot;jst-cntr&quot;&gt;&lt;?php echo $ticket_count[ $new_item[&#039;ticket&#039;]-&gt;ID() ];?&gt;&lt;/td&gt;
							&lt;td class=&quot;jst-rght&quot;&gt;&lt;?php echo EEH_Template::format_currency( $new_item[&#039;ticket&#039;]-&gt;price(), FALSE, FALSE );?&gt;&lt;/td&gt;
							&lt;td class=&quot;jst-rght&quot;&gt;&lt;?php echo EEH_Template::format_currency( $new_item[&#039;ticket&#039;]-&gt;price() * $ticket_count[ $new_item[&#039;ticket&#039;]-&gt;ID() ] );?&gt;&lt;/td&gt;
						&lt;/tr&gt;
						&lt;?php $new_prev_ticket = $new_item[&#039;ticket&#039;]-&gt;ID();  ?&gt;
						&lt;?php } ?&gt;
					&lt;?php } ?&gt;</code>

I added this to temporarily fix the issue. The full code looks like this:

<code>&lt;div class=&quot;spco-ticket-info-dv&quot;&gt;
				&lt;h4&gt;&lt;?php _e(&#039;Ticket Details&#039;, &#039;event_espresso&#039;);?&gt;&lt;/h4&gt;
				&lt;table&gt;
					&lt;tr&gt;
						&lt;th scope=&quot;col&quot; width=&quot;&quot;&gt;&lt;?php _e(&#039;Ticket Name and Description&#039;, &#039;event_espresso&#039;);?&gt;&lt;/th&gt;
						&lt;th scope=&quot;col&quot; width=&quot;5%&quot; class=&quot;jst-cntr&quot;&gt;&lt;?php _e(&#039;Qty&#039;, &#039;event_espresso&#039;);?&gt;&lt;/th&gt;
						&lt;th scope=&quot;col&quot; width=&quot;15%&quot; class=&quot;jst-rght&quot;&gt;&lt;?php _e(&#039;Price&#039;, &#039;event_espresso&#039;);?&gt;&lt;/th&gt;
						&lt;th scope=&quot;col&quot; width=&quot;15%&quot; class=&quot;jst-rght&quot;&gt;&lt;?php _e(&#039;Total&#039;, &#039;event_espresso&#039;);?&gt;&lt;/th&gt;
					&lt;/tr&gt;
					&lt;tr class=&quot;hidden&quot;&gt;
						&lt;td&gt;
						&lt;?php
							echo $item[&#039;ticket&#039;]-&gt;name(); 
							echo $item[&#039;ticket&#039;]-&gt;description() ? &#039;&lt;br/&gt;&#039; . $item[&#039;ticket&#039;]-&gt;description() : &#039;&#039;; 
						?&gt;
						&lt;/td&gt;
						&lt;td class=&quot;jst-cntr&quot;&gt;&lt;?php echo $ticket_count[ $item[&#039;ticket&#039;]-&gt;ID() ];?&gt;&lt;/td&gt;
						&lt;td class=&quot;jst-rght&quot;&gt;&lt;?php echo EEH_Template::format_currency( $item[&#039;ticket&#039;]-&gt;price(), FALSE, FALSE );?&gt;&lt;/td&gt;
						&lt;td class=&quot;jst-rght&quot;&gt;&lt;?php echo EEH_Template::format_currency( $item[&#039;ticket&#039;]-&gt;price() * $ticket_count[ $item[&#039;ticket&#039;]-&gt;ID() ] );?&gt;&lt;/td&gt;
					&lt;/tr&gt;
					&lt;?php 
					$new_prev_ticket = &#039;&#039;; 
					foreach ($event_queue[&#039;items&#039;] as $new_line_item =&gt; $new_item) { 
						  		if ( $new_item[&#039;ticket&#039;]-&gt;ID() != $new_prev_ticket ) { 
					?&gt;
						&lt;tr&gt;
							&lt;td&gt;
								&lt;?php
									echo $new_item[&#039;ticket&#039;]-&gt;name();
									echo $new_item[&#039;ticket&#039;]-&gt;description() ? &#039;&lt;br/&gt;&#039; . $new_item[&#039;ticket&#039;]-&gt;description() : &#039;&#039;;
								?&gt;
							&lt;/td&gt;
							&lt;td class=&quot;jst-cntr&quot;&gt;&lt;?php echo $ticket_count[ $new_item[&#039;ticket&#039;]-&gt;ID() ];?&gt;&lt;/td&gt;
							&lt;td class=&quot;jst-rght&quot;&gt;&lt;?php echo EEH_Template::format_currency( $new_item[&#039;ticket&#039;]-&gt;price(), FALSE, FALSE );?&gt;&lt;/td&gt;
							&lt;td class=&quot;jst-rght&quot;&gt;&lt;?php echo EEH_Template::format_currency( $new_item[&#039;ticket&#039;]-&gt;price() * $ticket_count[ $new_item[&#039;ticket&#039;]-&gt;ID() ] );?&gt;&lt;/td&gt;
						&lt;/tr&gt;
						&lt;?php $new_prev_ticket = $new_item[&#039;ticket&#039;]-&gt;ID();  ?&gt;
						&lt;?php } ?&gt;
					&lt;?php } ?&gt;
				&lt;/table&gt;
			&lt;/div&gt;</code>

tcleverly

March 31, 2014 at 1:12 pm

<pre class=”brush: php; gutter: true; first-line: 1; highlight: []; html-script: false”>
<div class="spco-ticket-info-dv">
<h4><?php _e('Ticket Details', 'event_espresso');?></h4>
<table>
<tr>
<th scope="col" width=""><?php _e('Ticket Name and Description', 'event_espresso');?></th>
<th scope="col" width="5%" class="jst-cntr"><?php _e('Qty', 'event_espresso');?></th>
<th scope="col" width="15%" class="jst-rght"><?php _e('Price', 'event_espresso');?></th>
<th scope="col" width="15%" class="jst-rght"><?php _e('Total', 'event_espresso');?></th>
</tr>
<tr class="hidden">
<td>
<?php
echo $item['ticket']->name();
echo $item['ticket']->description() ? '<br/>' . $item['ticket']->description() : '';
?>
</td>
<td class="jst-cntr"><?php echo $ticket_count[ $item['ticket']->ID() ];?></td>
<td class="jst-rght"><?php echo EEH_Template::format_currency( $item['ticket']->price(), FALSE, FALSE );?></td>
<td class="jst-rght"><?php echo EEH_Template::format_currency( $item['ticket']->price() * $ticket_count[ $item['ticket']->ID() ] );?></td>
</tr>
<?php
$new_prev_ticket = '';
foreach ($event_queue['items'] as $new_line_item => $new_item) {
if ( $new_item['ticket']->ID() != $new_prev_ticket ) {
?>
<tr>
<td>
<?php
echo $new_item['ticket']->name();
echo $new_item['ticket']->description() ? '<br/>' . $new_item['ticket']->description() : '';
?>
</td>
<td class="jst-cntr"><?php echo $ticket_count[ $new_item['ticket']->ID() ];?></td>
<td class="jst-rght"><?php echo EEH_Template::format_currency( $new_item['ticket']->price(), FALSE, FALSE );?></td>
<td class="jst-rght"><?php echo EEH_Template::format_currency( $new_item['ticket']->price() * $ticket_count[ $new_item['ticket']->ID() ] );?></td>
</tr>
<?php $new_prev_ticket = $new_item['ticket']->ID(); ?>
<?php } ?>
<?php } ?>
</table>
</div>

tcleverly

March 31, 2014 at 1:19 pm

[code language=”php”]<div class=”spco-ticket-info-dv”>
<h4><?php _e(‘Ticket Details’, ‘event_espresso’);?></h4>
<table>
<tr>
<th scope=”col” width=””><?php _e(‘Ticket Name and Description’, ‘event_espresso’);?></th>
<th scope=”col” width=”5%” class=”jst-cntr”><?php _e(‘Qty’, ‘event_espresso’);?></th>
<th scope=”col” width=”15%” class=”jst-rght”><?php _e(‘Price’, ‘event_espresso’);?></th>
<th scope=”col” width=”15%” class=”jst-rght”><?php _e(‘Total’, ‘event_espresso’);?></th>
</tr>
<tr class=”hidden”>
<td>
<?php
echo $item[‘ticket’]->name();
echo $item[‘ticket’]->description() ? ‘<br/>’ . $item[‘ticket’]->description() : ”;
?>
</td>
<td class=”jst-cntr”><?php echo $ticket_count[ $item[‘ticket’]->ID() ];?></td>
<td class=”jst-rght”><?php echo EEH_Template::format_currency( $item[‘ticket’]->price(), FALSE, FALSE );?></td>
<td class=”jst-rght”><?php echo EEH_Template::format_currency( $item[‘ticket’]->price() * $ticket_count[ $item[‘ticket’]->ID() ] );?></td>
</tr>
<?php
$new_prev_ticket = ”;
foreach ($event_queue[‘items’] as $new_line_item => $new_item) {
if ( $new_item[‘ticket’]->ID() != $new_prev_ticket ) {
?>
<tr>
<td>
<?php
echo $new_item[‘ticket’]->name();
echo $new_item[‘ticket’]->description() ? ‘<br/>’ . $new_item[‘ticket’]->description() : ”;
?>
</td>
<td class=”jst-cntr”><?php echo $ticket_count[ $new_item[‘ticket’]->ID() ];?></td>
<td class=”jst-rght”><?php echo EEH_Template::format_currency( $new_item[‘ticket’]->price(), FALSE, FALSE );?></td>
<td class=”jst-rght”><?php echo EEH_Template::format_currency( $new_item[‘ticket’]->price() * $ticket_count[ $new_item[‘ticket’]->ID() ] );?></td>
</tr>
<?php $new_prev_ticket = $new_item[‘ticket’]->ID(); ?>
<?php } ?>
<?php } ?>
</table>
</div>[/code]

Lorenzo Orlando Caum

Support Staff

March 31, 2014 at 4:19 pm

Alright, I understand now after seeing your site with the edits.

Here is how the upcoming version of Event Espresso 4.2 will handle multiple tickets:

http://cl.ly/image/2G0W3G2Y3M2W
http://cl.ly/image/2k2u3f2j2N45

Hope this helps!

—
Lorenzo

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