Support

June 15, 2015 at 1:03 pm

Version 3.1.37.4.P

June 15, 2015 at 1:44 pm

Here is a link to a page with some of the events listed, just add a few to the cart and then when you view the cart you will see.

http://gbump.com/goosebump-upcoming-events/exhibitor-opportunities/

Everything was working last fall when I first set it up and I have only added 2 plug-ins since then which I tried disabling and that didn’t help.

June 16, 2015 at 9:52 am

I am using volume discounts addon, I have tried disabling all plugins that are not EE plug-ins. I made the change to templates, still no luck. Are you wanting me to try disabling all EE plug-ins/addons except multiple events? I have not tried that yet.

One think I noticed too is that the discount only works in the last of each of the duplicate listings. I’m not sure if that tells you anything???

June 17, 2015 at 6:22 pm

OK, when I disabled Volume Discounts addon it eliminated the duplication in the cart, however when I get to the Payment Overview page it is duplicating in there but apparently not all the events. I’m thinking that maybe in testing it somehow stored the events in the cart but I’m not seeing them because I asked someone else to try it on their computer and it didn’t do it.

But they had a different problem, when they entered the promotional code “3 Events” it applied the discount but when they went to pay in paypal, it lost the discount. It doesn’t do that for me in Safari they are on chrome so I don’t know if that would make a difference.

The other thing that has happened in our event listing, we have several price options that are not showing up, it only shows one price. Once you add them to your cart you can see the other prices but when someone is shopping most are showing the highest price so that will deter them. It used to show me all the prices.

June 19, 2015 at 7:55 am

All EE plugins are up to date, did the registration cancelled step and I’m still getting the events duplicated when I get to the payment overview. My friend who tested it on her computer is still not getting the discount to carry over. I tested it on my iPad, a mac with safari and a pc computer with chrome and it does the same duplication issue on all of them but I get the discount to carry over to paypal. It’s weird. Price issues is fixed though, thanks.

Here is the url for the event list:

http://gbump.com/goosebump-upcoming-events/exhibitor-opportunities/
If you add 3 events to the cart then in the coupon code type 3 Events it will give you the discount. Once we enter the form information and go to the payment overview, that is where I’m seeing the duplication. I noticed that I have one event with an option that is free and when I added that one it didn’t duplicate but all the others do. (Day of Play Exhibitor – Conduct a Clinic option is the free one)

Any help is appreciated, next week I’m going to have a lot of traffic with people trying to purchase this stuff, I have to get it fixed.

June 22, 2015 at 9:32 am

I have never used WP-Super Cache, don’t have it on the site, are you suggesting that I get it? Since I don’t have it I would be surprised if it was causing the problem.

June 22, 2015 at 1:39 pm

No team member helping me I just have the feedback on this forum. I’m not exactly clear what I need to do.

June 23, 2015 at 11:14 am

Crap! I added new the plugin WP Super cache, installed it and it took me to a screen with the following errors and now I can’t get into the admin of my site at all to uninstall it. Should I remove the folder for it through FTP or will that mess it up more? I didn’t know if it needs to uninstall itself.

w
Warning: session_start() [function.session-start]: Cannot send session cache limiter – headers already sent (output started at /home/content/57/8006757/html/wp-content/wp-cache-config.php:111) in /home/content/57/8006757/html/wp-content/plugins/espresso-multiple/espresso-multi-registration.php on line 77

Warning: Cannot modify header information – headers already sent by (output started at /home/content/57/8006757/html/wp-content/wp-cache-config.php:111) in /home/content/57/8006757/html/wp-includes/pluggable.php on line 1196

Warning: Cannot modify header information – headers already sent by (output started at /home/content/57/8006757/html/wp-content/wp-cache-config.php:111) in /home/content/57/8006757/html/wp-includes/pluggable.php on line 1196

June 23, 2015 at 3:46 pm

OK I can log into my site now and the WP Super Cache is deactivated but I am still having the same issues where the events are duplicating on the payment overview page. And for some people the promotional discount doesn’t transfer to paypal.

June 25, 2015 at 5:48 pm

OK, I have followed the directions on that link except of course I couldn’t Deactivate the plug in because it has to be activated first and when we activate it we can’t get into the system. This still has not fixed the problem.

However, I discovered by playing with it a little that if I change the settings in the event so that it doesn’t allow a promo code it then does not duplicate. It only duplicates in the purchase overview when the event allows promotional codes, I tried all the different options for promotional codes, Global only, Global and specific, all promo codes and it duplicates for each option except when no promo codes is selected.

We really need to use the promo code option but I’m hoping that helps to identify the problem better. Please advise.

June 26, 2015 at 12:26 pm

No file by that name there. There are 4 folders in the Espresso folder (Gateway, Languages, logos, templates_old) Gateway is empty; languages has index.php; logos has .htaccess, espresso_log.txt, & paypal.ipn_results.log; and templates_old has event_list.php and event_list_display.php and that’s it in that folder.

June 26, 2015 at 1:03 pm

The only custom thing we did was something I found on this forum to fix an issue I was having with the payment options. I did an update and then it wouldn’t allow me to click on any of the payment options to edit them. I searched the tech support site and found the following suggestion posted in October 2014 and we set up a child theme and made the changes, Here is a link to the post I am referring to:

https://eventespresso.com/topic/payment-gateway-options-wont-open/

That is the only change we have made and it fixed the problem with the payment options. When you go to my site you see the problem correct?

I’m not real tech savvy so I’m not sure how to check if there were any changes to the WP Theme’s functions.php that override Event Espresso functions. Since I am not tech savvy I don’t make customizations to the site if I can help it.

June 26, 2015 at 5:36 pm

OK, here is what my friend found for me in the theme functions. Let me know if this helps…

—————————————–
<?php
//This function should be added to the custom files addon, in the wp-content/uploads/espresso/custom_functions.php file, or your in your theme, in the wp-content/themes/theme-name/functions.php.
if (!function_exists(‘event_espresso_price_list’)) {

function event_espresso_price_list($event_id) {
$html = ”;
global $wpdb, $org_options;
$sql = “SELECT id, event_cost, surcharge, surcharge_type, price_type”;
$order_by = ‘event_cost’;
if ( function_exists(‘espresso_members_installed’) && espresso_members_installed() == true && is_user_logged_in() ) {
$sql .= “, member_price, member_price_type “;
$member_event = TRUE;
$order_by = ‘member_price’;
}
$sql .= ” FROM ” . EVENTS_PRICES_TABLE . ” WHERE event_id='” . $event_id . “‘ ORDER BY ” . $order_by . ” ASC”;
$results = $wpdb->get_results( $wpdb->prepare($sql, ”) );
if ($wpdb->num_rows > 1) {
//Create a dropdown of prices
$html .= ‘<ul id=”price-list-‘ . $event_id . ‘” class=”espresso-price-list”>’;

foreach ($results as $result) {
if ($member_event == TRUE) {
$result->event_cost = $result->member_price;
$result->price_type = $result->member_price_type;
}
// Addition for Early Registration discount
if ($early_price_data = early_discount_amount($event_id, $result->event_cost)) {
$result->event_cost = $early_price_data[‘event_price’];
$message = __(‘ Early Pricing’, ‘event_espresso’);
} else {
$message = ”;
}

$surcharge = ”;

if ($result->surcharge > 0 && $result->event_cost > 0.00) {
$surcharge = ” + {$org_options[‘currency_symbol’]}{$result->surcharge} ” . $surcharge_text;
if ($result->surcharge_type == ‘pct’) {
$surcharge = ” + {$result->surcharge}% ” . $surcharge_text;
}
}
$html .= ‘

‘;
}
$html .= ‘‘;
}else{
if ($member_event == TRUE) {
$event_cost = $wpdb->last_result[0]->member_price;
$price_type = $wpdb->last_result[0]->member_price_type;
}else{
$event_cost = $wpdb->last_result[0]->event_cost;
$price_type = $wpdb->last_result[0]->price_type;
}
$html .= ‘<p>’ . $price_type . ‘ ‘ . $org_options[‘currency_symbol’] . number_format($event_cost, 2) . ‘</p>’;
}
echo $html;
return;
}
}
add_action(‘action_hook_espresso_price_list’, ‘event_espresso_price_list’, 20, 2);

June 29, 2015 at 9:24 am

We can try but we just put that fix on there in May and I made sure everything was updated before we did that fix. The problem with the shopping cart happened after I updated the site. I’ll try it and let you know.

I just updated the EE3 contract but do you think I would have less issues if I switched to EE4? Is that an easy switch to do?

I’m stressed out, these events are suppose to go live to my customers in 2 days and I don’t know what I’m going to do.

June 30, 2015 at 4:20 pm

I did as you asked, it did not fix the duplication problem or the promo code problem and now the payment options are not working, when you click on them the options don’t open for you to select anything.

I’m going to have about 100 people coming to my site tomorrow to purchase this stuff, this is now causing a huge problem for me. Is ther any way someone on staff could get on my site and help me with this instead of this back and forth stuff?