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Jay Owen
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October 31, 2014 at 8:28 am
No payment options are showing on our checkout page.
We can’t open the payment gateway options for some reason.
I’ve tried to disable all plugins, reinstall event espresso, and change themes, but none of that seemed to work.
This client has a concert tomorrow, so it’s critical we get this first data E4 payment gateway working again as soon as possible.e
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Tony
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October 31, 2014 at 8:54 am
Hi Jay,
As you are using E4 I’m assuming this is using EE3, is that correct?
Can you link us to one of your events so we can investigate please.
If you go to Event Espresso -> Payment Settings. Are the payment options not displayed there either?
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Jay Owen
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October 31, 2014 at 8:55 am
We’re using EE3.
If we go to Event Espresso -> Payment Settings it shows all of the gateways but when you try to click on the row it doesn’t seem to open. Possibly a JS conflict of some kind but I tried disabling all plugins and themes and that still didn’t fix it.
Posted all of the access details to priority support ticket.
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Tony
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October 31, 2014 at 9:19 am
Thank you Jay,
I have replied to your Support Token.
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Jay Owen
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October 31, 2014 at 9:20 am
Where can I see that?
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Tony
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October 31, 2014 at 9:27 am
You should receive the reply to the email account registered to your account.
This was caused by something WPEngine changed within the Admin that we have yet to identify, the plugin Payment Settings Fixer provides a workaround to allow Event Espresso -> Payment Settings, to work once again.
I have also activated the FirstData E4 Payment gateway, if you input your gateway details and update the settings you will then be able to select that payment gateway as a payment option when registering.
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Jay Owen
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October 31, 2014 at 9:45 am
Where do I add the “add_action” to?
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Jay Owen
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October 31, 2014 at 9:46 am
When I try to install it as a plugin, I get the error: “Fatal error: Cannot redeclare ee_display_gateway_settings_on_wpengine() (previously declared in /nas/wp/www/cluster-10367/sao/wp-content/plugins/ee-payment-settings-fixer/payment-settings-fixer.php:25) in /nas/wp/www/cluster-10367/sao/wp-content/plugins/gist1afd180884f9c603d4f5-8f0f767726b727d4838b22a7421e458c76f8b347/payment-settings-fixer.php on line 25”
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Jay Owen
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October 31, 2014 at 9:48 am
Never-mind, I see it’s already installed. Thank you.
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Lorenzo Orlando Caum
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October 31, 2014 at 11:07 am
Hi Jay,
Are you now able to access your payment gateways as expected?
—
Lorenzo
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Jay Owen
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October 31, 2014 at 11:26 am
Yes – it’s all working fine now. Thanks!
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Lorenzo Orlando Caum
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October 31, 2014 at 11:54 am
Great. Be sure to also ask WP Engine to setup no-cache rules for your Event Espresso pages:
/event-registration/
/thank-you/
/registration-cancelled/
/transactions/
http://wpengine.com/support/wpengine-ecommerce/
—
Lorenzo
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