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Devaraj
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October 25, 2016 at 9:35 am
Hello,
AFter a successful registration and payment, our participants receive duplicates of their confirmation email notifications.
I have attempted several variants in the Message Templates but it always results in duplicates.
Here is a screen shot of our EE Message Activity for one such incident.
http://take.ms/Z1iPp
Your guidance is appreciated… thanks!
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Josh
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October 25, 2016 at 11:21 am
May I ask which payment method is used when there are duplicates?
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Devaraj
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October 25, 2016 at 11:22 am
Hi Josh we use Mijireh with Barclays in the UK.
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Josh
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October 25, 2016 at 11:33 am
In that case, you could try going to Event Espresso > Messages > Settings and change the setting there to send messages on the same request.
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Devaraj
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October 25, 2016 at 11:39 am
Yes, I did that last week prior to the screenshot…
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Josh
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October 25, 2016 at 1:50 pm
It may help to change what’s in the From field for all of those message templates so they all have [CO_EMAIL] instead of the various different things they have now.
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Devaraj
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October 26, 2016 at 1:47 am
All the from fields contain [CO_EMAIL]…
Thanks
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Tony
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October 26, 2016 at 4:42 am
Hi there,
Looking at your screenshot it appears [CO_EMAIL] is not set within all of the templates.
It looks like the from field is using [CO_FORMATTED_EMAIL] within the templates, but then on other templates such as the Event Admin template the FROM address seems to be the Primary Registrants Email address, which should not be the case – http://take.ms/Bky8I
If you view the payment received mnessage template in use on that event, then view the event admin context can you post a screenshot of how that is setup please?
Also if you activate the Invoice payment method, run a registration on the event and finalize the event selecting invoice, do you receive duplicate pending payment emails?
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