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pouterson
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December 20, 2016 at 10:32 am
I’m having an issue with the Mobile login app. I have installed the Application password plugin. I go to log into my site via the Mobile app and it gives me a 404 error, web site not found. I’m using my WordPress login info. Can someone tell me what I’m doing wrong?
Is there something I need to setup for the Application password plug in? I can’t located in my WordPress panel. Thanks for the help.
Paul
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Josh
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December 20, 2016 at 10:41 am
Hi Paul,
No setup is needed with the Application passwords plugin, but it can be used to set up additional passwords that work only for the application:
https://eventespresso.com/wiki/ee4-event-apps/#authentication
Since you’re getting a 404 error, the way forward will be to go through the troubleshooting checklist from the mobile app documentation:
https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting
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pouterson
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December 29, 2016 at 6:40 pm
Ok, I’ve checked all of the troubleshooting points. I’ve disabled my firewall just in case. Still receiving 401 errors. When I enter the URL, should I be entering the basic website URL? In this case it would be “mahightix.com”. Or, should I enter the URL for the specific event? I’ve done both with no change. Just trying to eliminate the different options. Thanks.
Paul
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Tony
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December 30, 2016 at 4:07 am
Hi Paul,
Are you getting 404 or 401 errors? Where do you see these?
When I enter the URL, should I be entering the basic website URL? In this case it would be “mahightix.com”.
You’ll want www.mahightix.com for the website URL.
Which version number of the app are you using?
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pouterson
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December 30, 2016 at 8:50 am
It’s a 404 error. Sorry about that. The app version is 1.6.4. Thanks for the help on this.
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pouterson
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December 30, 2016 at 9:02 am
Not sure if this helps you or not. I’m using Wordfence for my firewall. I did disable the firewall and still get the same result, “Sorry, can’t log in 404- not found” error. Hope this helps.
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Tony
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December 30, 2016 at 9:39 am
Your site uses EE4 but it sound slike your using the EE3 apps.
I’m not sure if your using the Android or iOS apps (based on the version number I suspect iOS) but it should be either one of these:
iOS – https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=1095432613&mt=8
Android – https://play.google.com/store/apps/details?id=com.eventespressohd.android
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pouterson
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December 30, 2016 at 3:25 pm
Well, you were right about the app. It looks like it’s talking to the server now. When I go to login, I’m getting this error message:
Error Occourred
The server was acting as a gateway or proxy and received an invalid response from the upstream server.
What do you think it is? Thanks again for the help.
Paul
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Josh
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December 30, 2016 at 3:52 pm
Hi Paul,
Usually that error is caused by a mistype in the URL field.
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pouterson
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December 30, 2016 at 4:22 pm
It’s working Josh. Figured out I was using the wrong password. The combination of getting the right app with the right info worked. Thanks for the support on this. I really appreciate it.
Paul
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