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MR DECLAN J MAIR
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January 5, 2016 at 1:08 pm
Hello,
Some one has booked a class earlier on my site, I’ve received the booking confirmation that gets sent to me but logged in to see no sign of the booking in the registrations??? Downloaded the CSV file and no record there?
Thanks in advance.
Declan
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MR DECLAN J MAIR
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January 5, 2016 at 1:10 pm
Sorry, also have a registration code but the search feature appears to not be working!
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Lorenzo Orlando Caum
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January 5, 2016 at 1:32 pm
Hi, are you on a current release (https://eventespresso.com/wiki/ee4-changelog/) and what page is the search not responding?
Is it the registrations overview screen?
—
Lorenzo
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MR DECLAN J MAIR
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January 5, 2016 at 2:00 pm
Hi lorenzo, yes on the latest release. I performed updates last night and other bookings have come in fine. (Just 1 that’s missing).
Yes the search was on the overview page. I searched for a name and it came up with nothing (definitely there!)
Thanks!
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Tony
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January 5, 2016 at 2:06 pm
Hi Declan,
Check within the ‘Incomplete’ registrations view for a registration with the matching reg-code – http://take.ms/NRiNP
Is the registration there?
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MR DECLAN J MAIR
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January 5, 2016 at 2:16 pm
Checked that already :/
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Tony
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January 5, 2016 at 2:34 pm
Using the search or manually?
It sounds like there is an issue with the search on your server (we’ve seen that on some shared hosts were they limit the joins within a query) so using the search won’t work. You’ll need to check through for the registration based on time/id etc and see if you can find it.
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MR DECLAN J MAIR
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January 5, 2016 at 2:56 pm
registration was made today. I have checked them all and none match the reg code. The search feature is more of a little issue… the missing reg is quite a big issue!
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MR DECLAN J MAIR
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January 6, 2016 at 7:15 am
If you need a login to look it over please let me know.
Ta, Declan
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Tony
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January 7, 2016 at 4:39 am
I’ll take a look if you can send temporary login details using this form:
https://eventespresso.com/send-login-details/
Be sure to include details of the missing registration in the message section of that form.
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