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cammon
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February 23, 2015 at 5:03 pm
Hi, within the first hour of registration, it appears the registered members are not appearing in the event’s registered attendees.
We received their confirmation emails and also they appear in the csv export of registered members, however they don’t show up in the attendees section.
Any suggestions on how to fix this issue?
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Dean
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February 24, 2015 at 1:32 am
Hi,
Based on your licence type I am assuming you are using EE3?
If so please check the following:
Change the filter to Show All and click the Filter Status button (screenshot http://take.ms/7iI13)
Make sure that the Live Search Filter box is empty (screenshot http://take.ms/XZdPY)
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cammon
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February 25, 2015 at 9:17 am
Yes I have the events showing and all attendees showing.
There is a list of 14 users that are on the CSV export list but not on the event’s attendees list.
We didn’t setup anyway for users to unregister from the event. Any ideas on what is going on or what could have happened?
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cammon
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February 25, 2015 at 9:57 am
OK I got it figured out, I had to select “Show 100 entries”.
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cammon
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February 25, 2015 at 9:58 am
Sorry I mean you have to click “Retrieve all rows from Database at a time”.
That should be a default…
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Lorenzo Orlando Caum
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February 25, 2015 at 11:45 am
Hi, could you try going to the event overview screen in your WP dashboard and then adjusting the retrieve value to something higher?
Here is an example of what it looks like:
http://cl.ly/image/0Z1x0s1O3A0u
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Lorenzo
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