Support

Home › Forums › Event Espresso Premium › Missing Primany Registrant details

Missing Primany Registrant details

Posted: November 20, 2013 at 6:32 pm


womenwithaltitude

November 20, 2013 at 6:32 pm

A person registered herself & 3 others for one of our events, but the main registrant details have gone missing. She got the confirmation email and she has paid the full amount (paypal), but her name is missing from the list of registrants.
When I click on “Edit Registration details” in her confirmation email – it says
“An error occured. The requested attendee data could not be found.
Please refresh the page and try again or contact the site admin if problem’s persist.”
Can you help?


Josh

  • Support Staff

    •

November 21, 2013 at 8:01 am

Hi there,

When she registered the others after her, do you know if she hit the back button? If she did it’s possible that she overwrote her registration. Since you have the email her registration can be added via the admin.

We’re adding a link on the Thank you page that will guide people safely to add more registrations to the same event, which will be released with an upcoming version of Event Espresso. That should help in cases like this one.

The support post ‘Missing Primany Registrant details’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 10 years, 5 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso