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ricki
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April 5, 2016 at 6:09 am
HI My custom logo appears on the email that I, the admin, gets for Registration Pending Payment but doesnt appear on a Registration Pending Payment email sent to the user.
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Tony
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April 5, 2016 at 7:03 am
Hi Ricki,
Where did you set the custom logo?
What shortcode are you using within the Primary Registrant ‘context‘ of Registration Pending Payment message to pull the logo?
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ricki
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April 5, 2016 at 7:53 am
I put logo in General Settings. And it works for the “Event admin” logo but not for the “Primary Registrant email. I see in the message html that the [CO_LOGO] [CO_LOGO] appears for both.
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Tony
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April 5, 2016 at 8:24 am
Hmm, that’s strange because both contexts are parsed in the same way.
Have you altered the templates at all?
If you view both the Event Admin and the Primary Registrant context in text mode, is that section of code (including the HTML elements) the same?
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ricki
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April 5, 2016 at 8:44 am
I took out the social icons at the bottom. But now I just clicked Messages > Edit message templates > “reset templates” but still one email shows the logo the other doesnt.
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Tony
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April 5, 2016 at 9:44 am
Is there an event I can register on so I can view the email please?
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ricki
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April 5, 2016 at 9:47 am
Yes http://somaticintervention.com/events/part1-jerusalem-august/
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Tony
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April 5, 2016 at 9:58 am
Is this not the correct logo? – http://take.ms/ghIXY
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ricki
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April 5, 2016 at 10:28 am
I am sooo sorry I bothered you, turns out my “images were not displaying” on gmail for the Primary Registrant emails (they showed automatically for the Event Admin ones)
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Tony
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April 5, 2016 at 2:37 pm
No problem, I’m just glad you found the problem 🙂
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