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Ion Paciu
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December 20, 2019 at 8:49 am
Hi,
We have been using EE3 for years, and 2-3 weeks ago we started to notice we get bookings but they do not get into the admin area, they are missing all together.
We receive the email notifications.
I noticed the update of EE3 and did the update last week, however we got this problem again, and one customer complained it cannot book at all (couldn’t get more details).
The invoice generated comes with 0 amount.
We did not do any major updates of plugins or site, we have this on WP Engine running quite well since a while.
I’m passing on the EE log below.
Thanks,
Paul
Event Espresso version: 3.1.37.17.P
WordPress version: WP 5.2.2
Installed plugins: WPBruiser by Mihai Chelaru version 3.1.35, 00List Custom Category by Paul A version 4.1, Autoptimize by Frank Goossens (futtta) version 2.5.1, Cache Enabler by KeyCDN version 1.3.4, Contact Form 7 by Takayuki Miyoshi version 5.1.4, Custom Post Type UI by WebDevStudios version 1.6.2, Event Espresso – Custom Template Display by Event Espresso version 1.2.p, Scroll Triggered Box by Dreamgrow Digital version 2.3, Duplicate Page by mndpsingh287 version 4.0, Google Tag Manager for WordPress by Thomas Geiger version 1.10.1, Event Espresso – Recurring Events by Event Espresso version 1.1.8.p, Event Espresso by Event Espresso version 3.1.37.17.P, Fusion Builder by ThemeFusion version 1.9.1, Fusion Core by ThemeFusion version 3.9.1, Fusion Builder Custom Post Types and Taxonomies by Amunet version 5.5.3, Heartbeat Control by WP Rocket by WP Rocket version 1.2.5, Intuitive Custom Post Order by hijiri version 3.1.2, MC4WP: Mailchimp for WordPress by ibericode version 4.6.2, Post Types Order by Nsp Code version 1.9.4.1, Pre* Party Resource Hints by Sam Perrow version 1.6.41, Redirection by John Godley version 4.4.2, Speed Booster Pack by Optimocha version 3.8.4.2, Sucuri Security – Auditing, Malware Scanner and Hardening by Sucuri Inc. version 1.8.22, Yoast SEO by Team Yoast version 12.4, WPBruiser – ContactForm7 by Mihai Chelaru version 3.1.34, WPBruiser – CountryBlocking by Mihai Chelaru version 3.1.34
Event Page: #1694 – /courses_dates/
Payment/Thank You Page: #1691 – /thank-you/
Transaction Notification Page: #1693 – /transactions/
Cancel Return Page: #1692 – /registration-cancelled/
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This topic was modified 4 years, 4 months ago by
 Josh. Reason: tidy up
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Josh
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December 20, 2019 at 8:58 am
Hi,
The first thing to do will be to deactivate the Autoptimize plugin. That particular plugin is known to cause issues on its own, and will also conflict with Speed Booster Pack by Optimocha. The two plugins do the same tasks so only one should be used in this case.
Then, you could check with WPEngine and ask them to disable caching for the
courses_dates/
/thank-you/
and /transactions/
pages.
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Ion Paciu
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December 20, 2019 at 10:02 am
Hi,
Thanks for reply.
I’ll disable Speed Booster, we tried so many plugins and Autopmize worked the best with other plugins, it runs for years now.
It’s just recently this issue popped out, I will speak with WPEngine to check the chaching and if issue arise I’ll update here.
Paul
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