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Messaging for Attendee Mover

Posted: June 13, 2020 at 3:03 pm


MysticSouth

June 13, 2020 at 3:03 pm

Hey everyone! I currently am using the Attendee Mover add-on to migrate registrants from a covid-cancelled event to our event next year.

There is messaging during the migration process that indicates a notification will be sent, but in my initial trials, I am not seeing that’s the case.

Is there some area of configuration I may have missed? I would like to be able to edit any messages that go out to be a bit more customized (we customize pretty much all of our emails), and would also like to make sure that our registrants *ARE* being notified that their tickets were moved to next year.

TIA for any assistance!

-Stacy/MysticSouth


Tony

  • Support Staff

June 15, 2020 at 6:56 am

Hi Stacy,

There is messaging during the migration process that indicates a notification will be sent, but in my initial trials, I am not seeing that’s the case.

How are you testing this? The messages will be added to the message queue so they can take around 10minutes to arrive.

You should see them in the message queue (Event Espresso -> Messages)

Is there some area of configuration I may have missed?

No, as long as you set ‘Trigger Notifications?’ to Yes and the relevant message types are active, they should trigger.

I would like to be able to edit any messages that go out to be a bit more customized (we customize pretty much all of our emails), and would also like to make sure that our registrants *ARE* being notified that their tickets were moved to next year.

Just to clarify, there isn’t a ‘your registration has been moved’ message, the attended mover will trigger the ‘usual’ message for the ‘new’ event based on the status of the registration.

For example, if the payment made on the current event covers the ticket cost of the new ticket (or it was a free ticket) then the ‘moved’ registration will be marked ‘Approved’ and so the ‘Registration Approved’ message is triggered for the new event.

If the original payment does NOT cover the new ticket price, the registration is marked ‘Pending Payment’ and the ‘Registration Pending Payment’ message is triggered.

You can edit those per event, but its important to not that its those messages that are triggered and not a message specifically for a ‘moved registration’.

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Status: publish

Updated by  Tony 4 months, 2 weeks ago ago

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