Support

March 2, 2016 at 4:44 am

Ok, before going into details I want to make sure I understand how you want this to work. Lets break it down into your 2 different event types and work on each one separately.

Your ‘Skill Power – 16 March 2016’ event has 3 sessions, each of those has 2 tickets available – http://take.ms/b09lA

However (messages aside for just a second) if I select a ticket for each session, I’ll see an error message stating I can only add a max of 2 tickets for that event – http://take.ms/MT1Zl

So are you wanting users to only be able to select 1 of each session for that event? So the max number of tickets they can select would be 3 but per session is should be one?

March 3, 2016 at 1:02 am

Ok, so you’ll need to change how that event is setup, currently your limiting the tickets for the whole event to 2. So out of all the sessions they can only select 2 tickets.

Edit the event and find the ‘Maximum number of tickets allowed per order for this event:’ option, that needs to be at least 6 (currently it is 2) but because of the next step I’m about to go through, it can actually be more and will still work.

Then, click the cog next to each of your tickets and set the Maximum Quantity to 2 – http://take.ms/h4dco

So that means that within your event your can have up to 6 ticekts (or more depending on the above setting) total, but each ticket type will only let you select up to 2 (meaning with this setup the user can not select more than 2 tickets per session anyway)

Ok, so once that is done you event should work as expected for the ticket selection.

Now messages….

So if I select 2 tickets from each session with your current setup I’ll be asked for 6 sets of registration details:

a html message that the purchaser sees that gives the date and time of each session they’ve registered for. So each session is one ticket (see example).

The purchaser is the primary attendee (users details that are input in the first section of the registration form) so this can be setup, but means the primary attendee will receive 2 emails, an email with a full listing of registrations and a recipient email with only their details.

Each person who registers should get a confirmation email that confirms
the date and times of each session.

That should happen by default if you have not altered the messages.

A copy of the same email should go to the event organiser and possibly the site admin

EE doesn’t send a copy of the same email, most messages have their own Event Admin context which means it has its own set of details, but it can be sent to both the event admin and the event author if you prefer.

The workshops are free so no-one should get any kind of invoice/payment information/request. Just dates, times, venue, etc.

If it’s a free event EE will not request payment info, nor send out any payment related emails, however the thank you page etc will still show a receipt/invoice.

There should not be a button on the html receipt page to download/see more info

To download the receipt is that? Can you post a screenshot of the button you are referring to please?

March 4, 2016 at 3:28 am

You have 2 options to remove that button.

You can either hide it using CSS but you’ll also need to translate the text to remove reference to a button. (Possibly but I recommend the below)

Or you can disable the receipt message type and have EE fix the phrase for you, to do that you go to Event Espresso -> Messages -> Settings.

Then drag the Receipt message type to the Inactive messages box.

March 4, 2016 at 3:44 am

You’re most welcome 🙂

If you get stuck or are unsure of whats happening at all, please do let me know.

March 4, 2016 at 4:02 am

I am getting two Registration Summary emails – one to the admin account which is right but one to the email account I’m registering from.

That’s expected with EE, ones the Event Admin email, the other is the Registrant email.

If you disable the message that is being sent to the registrant how will they know the event details?

Also, if you have a chance, would you be able to look at the second part of my original question regarding paid events?

I can provide further details on this, however what you requesting is a separate ‘purchaser’ correct?

Its possible to do but is not something EE officially supports, so it would be best for the messages to work how you are expecting to begin with before working on this. However I can just provide details if you prefer?

March 7, 2016 at 1:51 am

Hi Glenn,

It’s not clear if you are working on this yourself or need some further help, so I just wanted to check in an see if you got this working how wanted?