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skorby
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April 21, 2016 at 10:26 am
Event Registration and Ticketing Powered by Event Espresso – 4.8.40.p
Version 4.5
We have paper VIP cards and Gift Certificates. When someone calls in to use them, we add the registrations manually like this: https://www.youtube.com/watch?v=A9QHg8XVXuU
The ticket count will increase, and the name will be added as approved as shown in the video. Sometime in the next few days, manual registrations will disappear. The ticket count will remain unchanged, but the name will be completely gone. It won’t even show up on the Event Registrations CSV Report.
This is one example:
https://creativelyuncorked.com/events/creatively-couples-twilight-meeting-okellys-4242016/
front of website shows 9 tickets sold
approved registrations show 8 sold
private party notes section shows 1 gift certificate.
How can the names of manual registrations stick for more than a day?
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Tony
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April 22, 2016 at 11:15 am
Hi Skorby,
Are you running any ‘cleanup’ plugins that run on the database?
Is this happening for all of your manual registrations?
Would you mind if I had a look within the admin to see if I can spot any cause for this? If not you can send temporary login details using this link:
https://eventespresso.com/send-login-details/
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skorby
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April 22, 2016 at 3:28 pm
Login sent.
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Tony
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April 25, 2016 at 2:48 am
Thank you, could recheck those details please. I’m getting ‘invalid login’ when I try to use them.
Also could you answer my previous questions.
Are you running any ‘cleanup’ plugins that run on the database?
Is this happening for all of your manual registrations?
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skorby
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April 25, 2016 at 7:26 am
I am not aware of any cleanup plugins. It’s been happening on all manual registrations for months. New login sent.
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Tony
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April 27, 2016 at 12:31 pm
Hi skorby,
I replied to you via email but have not heard anything back, so just checking in to make sure you received my email?
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skorby
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April 28, 2016 at 11:28 am
Email sent.
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