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Mangled URLS

Posted: June 12, 2018 at 5:21 am


June 12, 2018 at 5:21 am

We’re in the middle of registering participants for an event.

Suddenly the payment URLS started “404”ing. This is how the registration URLS start:

Using Event Espresso Version 4.9.62.p
WordPress 4.9.6 running Twenty Seventeen theme.

What happened and how do I fix it?



  • Support Staff

June 12, 2018 at 5:26 am

Hi there,

Where is that link coming from? In the emails or during a normal registration?

Is there an event I run a test registration on to view this?


June 12, 2018 at 6:29 am

The link comes from the “registration pending payment” message. Looking at the text I see

<h3 class=”callout”>You can make a payment here ».</h3>

Which suggests I need to find the PAYMENT_URL and see how it’s being built. Suggestions on where that happens?

The event is

We have constraints on who participates, so we manually register participants and send them the “registration pending payment” message as part of the registration process.


June 12, 2018 at 6:44 am

<h3 class="callout">You can <a href="http://[PAYMENT_URL]">make a payment here »</a>.</h3> 

is the text I tried to post above


  • Support Staff

June 12, 2018 at 8:10 am

Hi Don,

The PAYMENT_URL shortcode outputs the full URL, so you should be able to change that part of the email to be:

<h3 class="callout">You can <a href="[PAYMENT_URL]">make a payment here »</a>.</h3> 


June 12, 2018 at 8:21 am

Hi Josh,

I wonder where the extra http: came from. Regardless,

I modified the message to include only [PAYMENT_URL] and a quick check says it works.

Thank you!


  • Support Staff

June 12, 2018 at 8:45 am

I wonder where the extra http: came from.

It may have been Sasquatch, you never know!

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Status: closed

Updated by  Josh 9 months, 1 week ago ago

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