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Mail with waitlist

Posted: September 13, 2023 at 9:42 am


September 13, 2023 at 9:42 am

If an event is full, we put the new registrations by default on the waitlist. However I see that there is no e-mail message sent tot those people. Is that by design? Why is this? It would be more logic that there is also an e-mail sent to the client with a message that we have received their registration, but that they are on a waitlist.

Is there a way to manage this with Event Espresso?

Thank you for all your help.


  • Support Staff

September 13, 2023 at 11:13 am

Hi there,

There is an email sent by default.

The waitlist adds the ‘Registration Added To Wait List Notification’ message type into Event Espresso and that is triggered when a user adds a waitlist registration.

Go to Event Espresso -> Messages -> Default Message Templates.

Look for ‘Registration Added To Wait List Notification’, do you see something like this:


September 13, 2023 at 1:16 pm

Hello Tony
Very strange, but apparently I don’t have these default message templates. In your screenshot I see far more default message templates. Is this something that’s need to be activated or something, before you see these extra detault message templates?


  • Support Staff

September 13, 2023 at 1:24 pm

In the Messages section, go to the Settings tab.

In the email section, does it show up in the active messages?


September 13, 2023 at 2:14 pm

Hello Tony, no I have far less options there. See schreenshot:

You have 20 message types, I have only 13?


  • Support Staff

September 13, 2023 at 3:04 pm

It very mush depends on which add-ons you have active, some add their own message types.

Looking over your site it appears you don’t have the waitlist add-on active, above your opening post is regarding waitlist registrations?

Can you add some details on what your seeing happening on your site?


September 14, 2023 at 9:39 am

I did not knew that you need to add the waitlist plug-in to have these default messages. We don’t want to use the automatic features. Only that people receive an e-mail. I have now added the plugin, and these message types were indeed added. Thank you for your help.


  • Support Staff

September 14, 2023 at 10:27 am

Awesome! I’m glad it’s working for you now.


September 25, 2023 at 9:33 am

Hallo Tony, I have tested the last couple of days with the waitlist feature. If an event is full, we change the event so that the default status is ‘waitinglist’. However, on this occasion no mail is sent to the registrant. Is this normal behaviour?

If we manually change a registrant to waitlist and check to option to sent the mail messages, then the mail message is sent without any problem.

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