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Loyalty Discount

Posted: April 14, 2016 at 12:44 pm


Theatre Tampabay

April 14, 2016 at 12:44 pm

Hi There,
When I renewed my account today, I saw a notice that I would receive a 50% loyalty discount. However, I was charged the full amount. Did I do it wrong?


Jonathan Wilson

    •

April 14, 2016 at 2:17 pm

Hello there,

I am looking at your account and only see a purchase on today, 4-14-2016. Did you purchase previously with a different account?


Jonathan Wilson

    •

April 14, 2016 at 2:18 pm

If you’d like to share this information privately, please feel free to email us at sales@eventespresso.com.


Theatre Tampabay

April 15, 2016 at 5:01 am

I sent a private response to your email address with attachment of the welcome email I received last year (April 7,2015) when I first purchased our EE4 license. Not sure why it doesn’t appear in my dashboard.


Lorenzo Orlando Caum

  • Support Staff

    •

April 15, 2016 at 8:23 am

Hi Becky,

I’m reviewing your account now and I’ll follow up with you shortly via email.

Thanks!

—
Lorenzo

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Updated by  Lorenzo Orlando Caum 8 years, 1 month ago ago

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