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Jason Alders
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October 13, 2015 at 9:11 am
Our event espresso wasn’t working after a plug in update on wordpress. Then we updated everything and our attendee list lost attendee’s on our events. For instance one of our events went from 34 registrants to 24 even though 34 signed up and paid. This happened on others too. What is going on?
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Lorenzo Orlando Caum
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October 13, 2015 at 9:15 am
Hi, could you provide more information on the changes that were made:
Our event espresso wasn’t working after a plug in update on wordpress. Then we updated everything and our attendee list lost attendee’s on our events.
Did you update Event Espresso 4 and afterwards some registrants are no longer appearing? Are you viewing the registrations overview screen for a specific event?
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Lorenzo
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Jason Alders
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October 13, 2015 at 9:17 am
Here’s what happened.
Our event espresso plugin stopped working and wasn’t active. I contacted our web developer and she simply updated all plugins and wordpress. Following that EE worked again but recent registrants were lost. Nothing else occurred on our end and we have had to manually go into every event searching paypal to recover paid registrants
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Lorenzo Orlando Caum
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October 13, 2015 at 9:37 am
Hi Jason,
Event Espresso doesn’t deactivate itself on its own and it doesn’t delete any registrants/attendee information when it is deactivated or reactivated.
Is it possible that the site was restored from a prior database backup?
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Lorenzo
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Jason Alders
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October 13, 2015 at 9:39 am
I thought the same thing, but she said she just updated everything and I have been working with her for a long time and she is always honest about things even when it’s her fault. She said she just updated it.
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Josh
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October 13, 2015 at 3:11 pm
Did she take a backup of the database before she ran the update? If so, she should be able to restore the backup to a staging site. Along with that, can you ask her if there was a prompt to migrate data when she ran the update?
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Jason Alders
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October 16, 2015 at 9:46 am
Wouldnt restoring to that stage simply lose all the newer registrants from the past 4-5 days?
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Lorenzo Orlando Caum
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October 16, 2015 at 10:33 am
Hi Jason,
Restoring a backup would cause any newer registrants to be lost since you would be moving back in time.
However, we are trying to understand what happened in the past few days as Event Espresso won’t deactivate itself on its own and attendees/registrants should not be missing from any events.
The other issue that you reported is even more puzzling with failed or over paid payments that have actually processed.
Could you follow up with us here?
https://eventespresso.com/send-login-details/
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Lorenzo
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Jason Alders
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October 16, 2015 at 10:41 am
THANK YOU
Just filled out that form
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Lorenzo Orlando Caum
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October 16, 2015 at 11:04 am
Thanks. We’ll take a look and follow up shortly.
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Lorenzo
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