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Long Delay on Purchasing tickets

Posted: May 1, 2018 at 1:53 pm


Roger M. Busfield

May 1, 2018 at 1:53 pm

When a customer is on a buy tickets page such as this:
https://bstreettheatre.org/buy-tickets/?show_id=13080
or this:
https://bstreettheatre.org/buy-tickets/?show_id=16093

they experience anywhere from 6 seconds to a minute of delay before the next page loads. Please give insight.


Tony

  • Support Staff

May 1, 2018 at 2:04 pm

Hi Roger,

The next page is the attendee information page, so EE process your selection generates the registrations and sets up the Single Page CheckOut (SPCO for short) to process the registrations. That process does not usually take anywhere near 1 minute, however, it is heavily reliant on your server.

Setting up the above both reads and write to the database so if you’re on a shared host and its under load (from any of the users on that site), it’s going to take longer than when it’s not under load (right now it took 7 seconds for the page to load for me on your site).

So the first question to ask is what type of hosting are you using? Shared?


Roger M. Busfield

May 2, 2018 at 11:59 am

We use WPengine hosting. We pay for 100,000 vists/month and 20 GB local storage


Josh

  • Support Staff

May 2, 2018 at 1:54 pm

Hi Roger,

If you can update your site so it has the current version of EE4 you’ll observe a significant speed improvement there. This is because 1) Your site has 4.9.53.p currently active, and 2) a recent update added indexes to the database tables that handle the registration line item data.

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Status: closed

Updated by  Josh 3 months, 2 weeks ago ago

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