Support

March 7, 2024 at 9:00 pm

did you had any test purchase on those ticket that is still in there? May we know why you didn’t update your EE plugin?

Can you send screenshot of this part?

On the front-end, the website is showing more than enrolled (at time of posting, it shows 61 and 42) – at this page here:

thanks

March 12, 2024 at 6:20 pm

Hi Allen,

Can you please update the account to be an admin account so we can view the event/registrations.

Currently, I don’t think this relates to the event having multiple tickets but I need to see the registrations to see what stands out there.

Have registrations been ‘moved’ at all? Cancellations? Registrations started and then not finished, then the user returns and starts another?

The output on the page is slightly different than our default output, I assume you are using your own template file for [ESPRESSO_EVENT_ATTENDEES]? (I don’t think that will be causing this but just working through everything I’m noticing to try and narrow this down a little).

March 13, 2024 at 8:57 am

No problem 🙂

So, it actually is due to the modifications made to the templates.

[ESPRESSO_EVENT_ATTENDEES] outputs all of the Attendee, aka the EE_Contacts. So as a person I can register onto say 4 tickets and the Attendee is the same for all of them (me). So we output 1 record there, the contact, so it would show just a single ‘Tony Warwick’ in the attnede list as opposed to 4 in the above example.

Your modifications pull in all of the registrations linked to a contact and output those to the page.

So [ESPRESSO_EVENT_ATTENDEES] is pulling in the contacts linked to the ticket, then your query uses the contact to pull in all of the registrations linked to that event and output those.

You’ve linked to the page and this info is all public on your site, so here’s an example.

Johnny Hammontree has 2 registrations, one for 17 & Under and another for 12 & Under. Same contact, 2 registrations. You modification pulls in both so adds the attendee list number.

To fix you need to pass the ticket ID (if set) to your registration query. In your child theme you have content-espresso_event_attendees.php, there you have this:

$registrations = EEM_Registration::instance()->get_all(array(
array(
'STS_ID' => 'RAP',
'ATT_ID' => $contact->ID(),
'EVT_ID' => $event->ID()
),
));

I would switch to something like this:

// Set up where conditions
$where = [
	'STS_ID' => 'RAP',
	'ATT_ID' => $contact->ID(),
	'EVT_ID' => $event->ID()
];
// If a ticket ID was set, we will have been passed the ticket
if ($ticket instanceof EE_Ticket) {
	$where['TKT_ID'] = $ticket->ID();
}
$registrations = EEM_Registration::instance()->get_all(array($where));

Note – the above is untested, if you are going to use it on the site make sure you have FTP access and not just using the built in file editor (one mistake and you won’t have access to fix it).

You could also use datetime:

if ($datetime instanceof EE_Datetime) {
	$where['Ticket.Datetime.DTT_ID']  = $datetime->ID();
}