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Limited number of registrations always have one registrant to much!

Posted: March 9, 2018 at 2:21 am


Studio Chevalking

March 9, 2018 at 2:21 am

It’s very annoying that there is always one registrant over the limit I did set in both: the ticket availability and in the event itself…

When the limit is 15, there are 16 registrants… and so on…

Is there a setting wrong?

How can I fix this?


Josh

  • Support Staff

March 9, 2018 at 10:41 am

Hi Studio Chevalking,

There isn’t actually a setting for this, when you set a Datetime reg limit to 15, the ticket sales should end when 15 registrations are approved. Please note that if a registration is Pending Payment it’s not counted as a ticket sale, so it’s possible to have 15 Approved registrations + 1 or more Pending Payment registrations, but the Pending Payment registrations haven’t paid so their registration isn’t counted toward the total.

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Status: closed

Updated by  Josh 9 months ago ago

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