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License not validating

Posted: December 1, 2020 at 5:08 pm


WAHCA

December 1, 2020 at 5:08 pm

I am getting the following message in my wordpress admin screen, I an using the code from the support licenses key in my account so it should be valid. An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.


Tony

  • Support Staff

December 1, 2020 at 6:27 pm

Hi there,

Which version of Event Espresso do you currently have installed on the site?

You currently have an EE4 License so if you have EE3 installed it won’t update using that license.


WAHCA

December 10, 2020 at 11:35 am

This reply has been marked as private.


WAHCA

December 10, 2020 at 11:39 am

This reply has been marked as private.


Tony

  • Support Staff

December 11, 2020 at 4:06 am

Hi there,

Apologies for the delay, this should now be fixed but please do let me know if you still have any issues.

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