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jhutto
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May 10, 2013 at 6:53 am
We keep getting the following error message You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain.
We only have one domain with this license
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Cheri Liefeld
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May 10, 2013 at 9:13 am
I am getting the same message this morning and everything is correct and I only have it installed on one domain.
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Garth
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May 10, 2013 at 10:03 am
Hi jhutto and Cheri,
I’ve reset your license key. You can now add it into the License Key field of the General Settings page in Event Espresso. Let me know if I can do anything else for you.
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jhutto
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May 10, 2013 at 10:31 am
Hi Garth,
Thank you for your response, after adding the new key I am still getting the same error. Also, on the general setting I only have “support license key” and not Site license key
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jhutto
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May 10, 2013 at 10:31 am
Correction – I have Site License key under Support License key. Still not working
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Garth
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May 10, 2013 at 10:42 am
Hi jhutto,
Is http://www.sms-midsouth.org your website where you have your license key?
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jhutto
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May 10, 2013 at 10:50 am
Yes
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Garth
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May 10, 2013 at 10:56 am
I’m going to assign you a second license key, let me know if that one works better. I don’t know if someone else has your key or what…
…we’ll delete the original key if the second one works.
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jhutto
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May 10, 2013 at 10:58 am
Thanks. I will let you know
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jhutto
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May 10, 2013 at 11:30 am
Are you going to email it to me?
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Garth
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May 10, 2013 at 12:20 pm
It’s on your account page (thought you’d see it there): https://eventespresso.com/users/jhutto/
I’ve also emailed you.
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