|
Amy Cockrell
|
March 12, 2015 at 4:50 pm
Hey guys…
Still having license issues. See original thread here .. https://eventespresso.com/topic/license-issues/.
DEAN … I’ve double & triple checked that the key is entered correctly on the site, but for some reason our EE account still says the key is not activated on any site. FYI our site is http://heartforathletes.org.
— Bryan
|
|
Lorenzo Orlando Caum
|
March 12, 2015 at 7:40 pm
Hi Bryan,
Could you try the new support license key ending in 43:
https://eventespresso.com/users/heartforathletes/#account-settings
—
Lorenzo
|
|
Amy Cockrell
|
March 13, 2015 at 5:02 pm
Nope. I gave it half an hour, but it did not take. I did have a caching plugin loaded on the site (W3 Total Cache) that I thought might have been interfering, but I disabled it before trying this new license. Still nothing.
|
|
Lorenzo Orlando Caum
|
March 13, 2015 at 6:04 pm
Hi, the site isn’t appearing as connected to the new support license.
Would you happen to have a security plugin running? I’m wondering if something is preventing the communication to the update system.
—
Lorenzo
|
|
Amy Cockrell
|
March 16, 2015 at 6:37 pm
Hey Lorenzo…
I do not have any security plugins installed. This is a full list of my plugins:
AJAX Thumbnail Rebuild
Collapse-O-Matic
Enable Media Replace
Event Espresso
Event Espresso – Calendar
Event Espresso – Custom Template Display
Event Espresso – Social Media
Event Espresso API Plugin
Formidable Pro
Genesis Responsive Slider
Genesis Simple Edits
Genesis Simple Hooks
Genesis Simple Sidebars
Jetpack by WordPress.com
Social Profiles Widget
Standout Color Boxes and Buttons
W3 Total Cache (currently deactivated)
WP-Optimize (currently deactivated)
WP Facebook Open Graph protocol
|
|
Dean
|
March 17, 2015 at 3:43 am
Is it possible to get your login details in order to look into this?
If so, please send them via https://eventespresso.com/send-login-details/
NOTE: login details need to be Admin level
|
|
Amy Cockrell
|
March 19, 2015 at 7:31 pm
Sent — Bryan
|
|
Lorenzo Orlando Caum
|
March 19, 2015 at 8:11 pm
Hi Bryan, I sent you an email and I’ll also post the cause of the issue here.
The support license that is on the account is for different software than is what is running on the site.
For example, if you are running Event Espresso 3, then you would need one of the support licenses for Event Espresso 3 for the updates to work.
Thanks and have a good weekend.
—
Lorenzo
|
|
Amy Cockrell
|
March 20, 2015 at 5:59 pm
Hey Lorenzo – That’s weird. Why wouldn’t you guys use the same license structure (since purchase of a license covers use of EE3 or EE4)? Yes we are running EE3 because at the time of install EE4 wasn’t ready for prime time, so we switched. Gf you can make the license for EE3 (per your email) that’d be great. – Bryan
|
|
Lorenzo Orlando Caum
|
March 20, 2015 at 6:16 pm
Hi, I’ve updated your account to Event Espresso 3.
An account that has a support license for Event Espresso 3 also has access to Event Espresso 4. We do that to offer an upgrade path to Event Espresso 4.
Thanks
—
Lorenzo
|
