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ds
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April 1, 2015 at 3:30 am
Hello we just mass emailed about 100K and had around 20 people at any given time ordering tickets.
EE4 is acting werid by showing the “completed purchase” notification on the ticket page. Also it’s taking a very long time to load. Notified in the bottom it says “waiting for available socket”
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This topic was modified 9 years, 1 month ago by
 ds.
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This topic was modified 4 years, 2 months ago by
 Garth.
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ds
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April 1, 2015 at 3:39 am
also just noticed that editing the page I get this error.
http://imgur.com/YZJXys1
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ds
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April 1, 2015 at 6:01 am
Update, I believe its a WP Engine caching issue. I’ve turned off the cache completely and the error doesn’t seem to appear.
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Josh
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April 1, 2015 at 6:02 am
Hi there,
We took a look at your site and at this point we suspect a script from your Ticket Selector theme may be causing a conflict. Can you resend the “Redeem a Support token” form and this time please include FTP credentials so we can investigate?
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Josh
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April 1, 2015 at 6:06 am
Yes, caching can cause some issues. You can contact WPEngine and ask them to disable caching for Event Espresso pages and this way, you can use caching for the rest of the site.
Here is some information from our documentation that you can use when you contact WPEngine:
https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/
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ds
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April 1, 2015 at 6:07 am
Just sent you the details.
Yeah I’ve contacted them before and it was working fine and today it has changed. Maybe it is the ticket selector theme?
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ds
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April 1, 2015 at 6:11 am
Also this error is coming through from people trying to buy tickets.
http://imgur.com/p07p4Qw
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Josh
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April 1, 2015 at 6:14 am
I don’t know, because now the notifications are no longer getting printed when they ought not to be.
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ds
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April 1, 2015 at 6:22 am
Ok Josh, I’ll keep an eye out if it happens again and get my team to keep monitoring it.
Thank you
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